Practice Support Specialist, VBC

Baptist Health • Birmingham, AL

6d • Remote

About The Position

As a Practice Support Specialist, you’ll play a key part in ensuring patients have a smooth, informed, and positive care experience. Working as part of a multidisciplinary team, you’ll help drive critical value‑based care initiatives by supporting providers, improving care coordination, and helping patients close gaps in care.
Your work directly contributes to better patient outcomes, reduced healthcare costs, and improved provider satisfaction—making this a meaningful role with real impact.

Requirements

• High school diploma or equivalent
• Medical Assistant training from an approved technical school (required)
• Current Medical Assistant certification or an active LPN license (Alabama)
• At least one (1) year of experience in a primary care practice or value‑based care setting
• Strong communication skills, attention to detail, and a patient‑centered approach
• Ability to work independently and collaboratively

Responsibilities

• Review electronic health records to prepare for patient visits
• Complete pre‑visit outreach, wellness questionnaires, and patient history reviews
• Gather and update patient demographic and health information
• Conduct medication reviews and assist care teams with accurate documentation
• Obtain health maintenance documents and ensure proper record workflows
• Reach out to patients with gaps in care and help them schedule needed appointments
• Educate patients and families on prevention, wellness, and follow‑up care
• Collaborate with care management, providers, risk‑adjustment coders, and community partners
• Participate in team meetings and organizational quality initiatives

Benefits

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
• ALL BENEFITS START DAY ONE

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED