Practice Support Assistant

UnitedHealth Group • Concord, MA

13h • $16 - $29 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
The Practice Support Assistant will provide administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring the waiting area. Manage the check-out process, including follow-up appointment scheduling, while delivering exceptional customer service to strengthen patient-clinician relationships. Coordinate communication between clinicians, patients, and external referrals to ensure smooth clinical operations.
Schedule: This role is FT, 40 hours. Monday – Friday, 8:30am – 5pm or 9am – 5:30pm.
Location: 330 BAKER AVE CONCORD, MA

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience

Nice To Haves

• Associate’s Degree or completion of a medical office administration program
• Experience with electronic medical records (EMR) or ability to quickly learn EMR systems
• Previous experience with prior authorizations

Responsibilities

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR
• Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents
• Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED