Practice Support Assistant

UnitedHealth Group • Fishkill, NY

102d • $16 - $27 • Onsite

About The Position

Optum has an immediate opening for a friendly, patient focused and detailed oriented Practice Support Assistant to join our team. The Practice Support Assistant is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience
• 6+ months of knowledge of medical terminology
• Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel and Word)
• Ability to exhibit excellent interpersonal skills
• Ability to travel to cover other offices as needed and have access to reliable transportation
• Ability to work a 40-hour week flexible schedule between the hours of 6:45 am to 6:00 pm and one to two Saturdays a month between the hours of 8:00 pm to 5:00 pm

Nice To Haves

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Experience working with an electronic health record
• Bilingual (Spanish/English)

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Check in patients / Check out patients
• Scheduling appointments in an organized and efficient manner
• Knowledge of medical terminology
• Obtain patient signatures for required documents
• File and maintain medical records
• Answering incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in a high pace environment
• Participate in planning, coordinating and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
• Crosstrain and help in other locations if needed
• Perform other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED