Practice Support Assistant II - Atrius Health - Post Office Square

UnitedHealth Group•Boston, MA

3d•$18 - $32

About The Position

Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. Performs advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit

Nice To Haves

Associate's degree in medical office administration program
Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
Proven solid problem solving and complex patient management skills

Responsibilities

Serve as a role model and mentor for support staff; assist with onboarding and training
Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
Complete and process forms, prior authorizations, prescription renewals, and other documentation
Collaborate with supervisors on coverage and workflow; lead huddles as needed
Participate in quality improvement initiatives and special projects