Practice Support Assistant I
About The Position
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. SUMMARY Under direct supervision, provides support within a clinical department with primary responsibility for phone coverage and outreach calls, scheduling for the department, greeting patients and monitoring the waiting room, handling the check-out process including follow-up appointment scheduling. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit.
Requirements
- High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required.
- Experience typically acquired though one year of experience in a clinical or customer service setting as determined by the department (a bachelor’s or associate degree may be substituted for experience).
- Computer experience required with the ability to use word processing and spreadsheet programs.
- Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
- Able to communicate in a professional and appropriate manner.
- Strong interpersonal, customer service, time management, and organizational skills required.
Nice To Haves
- Associate's degree or graduate of certification in medical office administration program preferred.
Responsibilities
- phone coverage and outreach calls
- scheduling for the department
- greeting patients and monitoring the waiting room
- handling the check-out process including follow-up appointment scheduling
- Delivers excellent customer service and strengthens the patient/clinician relationship
- Works to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit.
Benefits
- Up to 8%25 company retirement contribution,
- Generous Paid Time Off
- 10 paid holidays,
- Paid professional development,
- Generous health and welfare benefit package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
