Clinic/Practice Assistant I
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the supervision of the Site Manager or Associate Director, provides a combination of clinical and administrative support to physicians in a high-volume ambulatory clinic setting, functioning as the primary interface between patients and providers. Emphasis is placed on the ability to stay organized and to prioritize administrative and clinical tasks essential to patient care. Role requires management of confidential patient information, rooming patients and doing patient intakes in exam room, scheduling patient appointments at front desk, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, and helping to manage incoming information via phone and fax.
Requirements
- High school diploma or combination of education and experience required.
- Excellent verbal communications skills required for the telephone, interaction with patients and others
- Strong organizational skills a must.
Nice To Haves
- Prefer 1 year of experience in a medical administrative support position or worked as a medical assistant within a busy medical site or department.
Responsibilities
- Provides a combination of clinical and administrative support to physicians
- Functions as the primary interface between patients and providers
- Manages confidential patient information
- Rooms patients and does patient intakes in exam room
- Schedules patient appointments at front desk
- Answers phones with the highest level of customer service
- Checks patients in and out of appointments
- Collects copayments
- Helps to manage incoming information via phone and fax
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
