Practice Support Assistant (Clinical Receptionist) - Full Time - Neuroscience Center - Kalamazoo

Bronson Healthcare • Kalamazoo, MI

227d

About The Position

The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

• High school diploma or general education degree (GED).
• 3-6 months of related experience required.
• Previous experience working with medical insurance highly preferred.
• Must have keyboarding and computer skills.
• Ability to file accurately and possess professional communication skills.
• Excellent customer service skills.
• Ability to maintain confidentiality of sensitive medical information.
• Excellent verbal communication skills.
• Ability to establish effective working relations with office staff and employees in a team environment.

Nice To Haves

• Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred.
• Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks.
• Excellent math skills and ability to use basic office equipment.

Responsibilities

• Registers patients/customers and confirms patient/guarantor demographic and insurance information.
• Completes all required fields in practice management system.
• Determines patient co-payments and collects payments on amounts due.
• Enters charges/payments into MISYS/Tiger system.
• Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes.
• Schedules and coordinates patient appointments, tests, and referrals.
• Answers telephones, takes messages, routes callers, and provides information.
• Maintains patient medical records according to current required standards.
• Obtains patient authorization for transfer of any/all private health information.
• Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, and ordering supplies.
• Maintains a clean unit environment/work area and communicates any equipment malfunction/problem.
• Engages in continuous study to maintain competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED