Practice Supervisor

University of California San Francisco•San Francisco, CA

1d•$79,000 - $118,600

About The Position

Under the supervision of the Practice Manager and in collaboration with the Clinical Director and Associate Director, the Practice Supervisor will oversee the supervision of clerical and support staff in all Neurosurgery Ambulatory Clinics. Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives. The Practice Supervisor will assist in determining objectives, managing programs, and assist in the development of strategies and policies, and for managing the operational, human resource, administrative and business functions. The Practice Supervisor must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers in outpatient settings. The Practice Supervisor oversees the refinement of the front office responsibilities and the handling of the new patient coordinator referral team, ensuring patients are accommodated with swift and easy access to our clinics. The Practice Supervisor will also oversee our support staff as well. Supervises clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants, in coordination with the clinical leadership. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $79,000 - $118,600 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

Bachelor degree in related area and / or equivalent combination of experience / training.
1 – 5 years’ relevant experience overseeing a clinic/practice operations and / or equivalent combination of training and experience.
Demonstrated supervisory and organizational skills to effectively supervise staff, and to manage the complex workflow and multiple priorities involved with clinic / center administration.
Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants and outside agencies.
Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.
Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters
Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.

Responsibilities

Oversee the supervision of clerical and support staff in all Neurosurgery Ambulatory Clinics.
Provide direct supervision typically to professionals or skilled technical employees.
Function as advisor to unit and administration.
Analyze and resolve problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge.
Exercise judgment within defined procedures and policies to determine appropriate action.
Supervise staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.
Assist in determining objectives, managing programs, and assist in the development of strategies and policies, and for managing the operational, human resource, administrative and business functions.
Oversee the refinement of the front office responsibilities and the handling of the new patient coordinator referral team, ensuring patients are accommodated with swift and easy access to our clinics.
Supervise clinic operations, typically spanning multiple providers, clinics and / or practices.
Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations.
May also supervise patient support staff such as medical assistants, in coordination with the clinical leadership.