Practice Supervisor - St. Peter's Medical Group

St. Peter's Health Regional Medical Center•Helena, MT

4h•Onsite

About The Position

The Practice Supervisor is a hands-on leader responsible for keeping daily clinic operations running smoothly while supporting a high-quality, patient-centered experience. This is a working supervisor role that balances frontline team leadership with direct involvement in clinical and operational workflows. Serving as a visible, go-to resource, the Supervisor provides day-to-day oversight of clinical and patient access staff, offers real-time coaching and problem-solving, and helps ensure efficient patient flow. In partnership with the Practice Manager, this role focuses on executing daily operations, supporting staff development, and reinforcing established workflows—without responsibility for budgeting or long-term strategic planning. Approximately 40–50% of the role includes direct and indirect patient care, such as assisting with rooming, triage, and coverage during peak times while modeling expected standards of care. The Supervisor also coordinates staffing assignments, addresses workflow barriers, supports onboarding and training, and ensures compliance with safety and regulatory standards. This role is ideal for an active RN who thrives in a fast-paced environment, enjoys leading from the front, and is passionate about supporting both patients and team members.

Requirements

Minimum of 3+ years of health care experience
Graduate of accredited professional school of nursing
Current Montana License as a Certified Registered Nurse
BLS certification required
Ability to multi-task and problem solve
Demonstrated ability to create an environment of mutual trust and respect and two-way communication
Demonstrated ability to actively pursue positive change, both personally and organizationally
Demonstrated willingness to serve key constituents, including patients, coworkers, physicians, the community, and the organization and to exceed customer expectations
Demonstrated ability to work in interdisciplinary team for the benefit of the organization as a whole
Demonstrates integrity by actions that are consistent with what she/he says, communicating ideas openly and directly, and welcoming openness and honesty from others
Demonstrated ability and commitment to foster the growth and development of others
Demonstrated ability to effectively communicate verbally and in writing
Demonstrated ability to implement and sustain high level of success with Core Measures applicable to the department
Maintains confidentially and professionalism at all times

Nice To Haves

Experience in overseeing unit operation preferred

Responsibilities

Keep daily clinic operations running smoothly
Support a high-quality, patient-centered experience
Balance frontline team leadership with direct involvement in clinical and operational workflows
Provide day-to-day oversight of clinical and patient access staff
Offer real-time coaching and problem-solving
Help ensure efficient patient flow
Execute daily operations (in partnership with the Practice Manager)
Support staff development (in partnership with the Practice Manager)
Reinforce established workflows (in partnership with the Practice Manager)
Provide direct and indirect patient care (approximately 40–50% of the role), including assisting with rooming, triage, and coverage during peak times
Model expected standards of care
Coordinate staffing assignments
Address workflow barriers
Support onboarding and training
Ensure compliance with safety and regulatory standards