Practice Success Manager

Moxie • New York, NY

11d • Remote

About The Position

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we’ve grown from an idea to a global, remote-first team of more than 140 people, supporting hundreds of practices nationwide.
Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.
We are the platform unlocking the opportunity in aesthetics for hundreds of independent entrepreneurs, often for the first time. We do this by combining best-in-class software, tailored support services, and the benefits of scale across our network of clients, whom we call practices. We help them be in business for themselves, but not by themselves.
This role is the linchpin role in our model:
Client-facing, the Practice Success Manager (PSM) is the trusted partner to our practices, providing advice on anything from the grand opening to product selection, cross-selling, and the P&L.
Internally, the PSM is their practices’ best advocate and works with our teams from Engineering to Marketing on providing value every day—and also on building the best offering in the long term.
This role is an excellent fit if you love the aesthetics industry, know what goes into running a successful practice, and are excited to help others build successful businesses that help them fulfill their life and work goals.
You’ll be joining our skilled team, go through a robust onboarding, and take on your own portfolio of practices as they complete onboarding. We already have many tools and templates in place; success in this role will be about helping our practices apply them successfully. There is plenty of demand for Moxie, and we expect that our team will have many opportunities to stretch as we grow.

Requirements

• Real, first-hand experience of at least a few years in the aesthetics / beauty / wellness industry and how it serves customers well.
• Experience building, managing, or optimizing MedSpa businesses, e.g., as an owner, operator, franchisee, District/Area Manager, Operations Director, etc.
• For example, you probably have a point of view on what a good P&L should look like.
• Act as Owner: action-oriented, no task too small, make it right.
• Strong service & coaching skills: empathetic, positive, and communicate well to make our practices succeed.
• Business acumen: have a grasp of how the aesthetics business works, and how to run it well.

Responsibilities

• Own the relationship with each of your ~50 practices from launch to growth and management. Help them be successful by coaching, advising, and leveraging all of Moxie’s tools.
• Enable the successful launch & opening of new practices each month.
• Create and manage a customized journey for each practice in your book of business.
• Advise and guide practices on new challenges like staff hiring, device purchases, and the management of pharmaceutical accounts.
• Provide sales training to your practices as it relates to AOV, price shopping, and consultations to ensure revenue growth month over month.
• Help drive practice customer growth through e.g., paid marketing, membership programs, or strategic promotions.
• Become the trusted, strategic advisor and main point of contact for each nurse-entrepreneur.
• Conduct Monthly Business Reviews to help practices understand how their business is doing and where there are opportunities for improvement.
• Drive consistent growth for each practice and help them reach projected annualized revenue goals.
• Optimize the pricing and expenses for each practice to maintain a healthy overall profit margin.

Benefits

• Experience managing a sizable book of business, applying management lessons, learning new ones, and the satisfaction of seeing your practices thrive.
• Remote work environment with the ability to work from anywhere.
• Competitive salary and stock, and generous health/dental/vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed