Practice Solutions Coordinator

HighFive Dental Holdco LLC • Homewood, AL

18d • Onsite

About The Position

This position is responsible for ensuring consistency and quality in the delivery of the patient experience and assisting in the development and execution of strategies to improve patient outcomes and process enhancement to drive value for our partner practices. This position will assist in coordinating the delivery of HighFive’s standardized support services, process improvement and patient experience under the guidance of the Practice Solutions Manager.

Requirements

• Bachelor’s degree from an accredited university or college, or related experience.
• Minimum of 3 years of work experience in operations or project management, preferably in a dental/dental specialty setting. Oral surgery experience is a plus.
• General understanding of financial statements desirable.
• Proficiency in Microsoft Office Suite (Outlook, Excel, and PowerPoint).
• Excellent customer service skills with the ability to effectively communicate with executives, doctors, and other professionals daily.
• Strong leadership capabilities with the instinct to take initiative and problem solve.
• Task-oriented individual with strengths in managing competing priorities, time-management and a strong attention to detail.
• Thrives in a busy, fast paced, and ever-growing environment.
• Willing and able to travel to meet practice needs.

Nice To Haves

• Oral surgery experience is a plus.
• General understanding of financial statements desirable.

Responsibilities

• Develop and implement Standard Operating Procedures to support and optimize practice operations.
• Train practices managers and team members on practice management system, third-party tools, and established standard operating procedures.
• Lead, train, and facilitate projects aligned with HighFive strategic initiatives and objectives.
• Travel to HighFive Practices to assess operational performance, identify best practices and improvement opportunities, and develop actionable operational enhancement plans.
• Build and manage strong relationships with Practice Managers to ensure unwavering partner satisfaction, strong alignment on practice goals, and the delivery of process improvement strategies.
• Identify opportunities for strategic growth and continuous process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level