Practice & Site Administrator

Stamford Health•Darien, CT

25d

About The Position

The overall operational responsibility for the routine business and clinical functions through administrative and clinical staff including front desk, medical records, nursing, and ancillary services to ensure maximum utilization of resources and the efficient delivery of services of his or her assigned practices and multisite span of control. Supervises staff and oversees the management of all administrative and clinic activities and staff. Resolves any medical-administrative problems in collaboration with the Medical Site Directors and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful practice atmosphere. Responsible for implementing the practice's mission and SHMG’s strategic vision in a collaborative leadership style. Provides leadership in developing, planning, and implementing the practice's business plans to the physicians at the direction of SHMG Leadership. Facilitates collaborative problem solving and communication with the physicians regarding practice performance and physician productivity. Recommends, develops, implements improvements for the practice. Informs physicians and Director of Operations about current trends, problems and medical activities. Oversight and adherence to clinic operating policies and procedures in collaboration with the Clinical Services Department. Oversees efforts for recruitment, development, and performance evaluation of employees in collaboration with Human Resources and the Director of Operations. Oversees the business and financial affairs of the practice in collaboration with the Revenue Cycle and Finance Departments. Enhances operational effectiveness and revenue optimization emphasizing cost containment without jeopardizing important innovation or quality of care. Champion for the implementation and maintenance of Patient Centered Medical Home and Planetree. Maintains compliance with all applicable laws and regulations. Responsible for the oversight of the location, inclusive of the Physical Plant, Ambassador/Greeter, Security and Materials Management areas. Responsible for the coordination of these services in collaboration with the various Stamford Health (SH)/Stamford Hospital (TSH) Departments. Span of control includes, but is noted limited to, oversight of six or more sites, administrative partnership with fifteen or more providers, and/or includes daily evening/weekend/holiday operational oversight. Ensures maintenance of the physical building, including routine maintenance of equipment. Ensures ongoing commitment of excellence customer service and supports the customer service plan. Ensures compliance with and knowledge of the company’s Code of Conduct by all subordinates to ensure ethical work environment. Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability. Completes required continuous training and education, including department specific requirements. Complies with departmental organizational policies and procedures and adheres to external agency requirements. Performs other duties as assigned.

Requirements

Bachelor’s degree required in business or healthcare; master’s preferred.
5 plus years managing a medical practice with exceptional leadership and organizational/business management skills required.
Strong human resources and supervisory experience with 25+ employees.
Effective communication skills, both verbal and written English proficiency required
Excellent presentation and interpersonal skills.
Demonstrated success in program implementation, operations, and fiscal management.
Excellent knowledge of information technology and its application to the health care environment.

Nice To Haves

Clinical experience preferred
Electronic medical records experience is strongly preferred.

Responsibilities

The overall operational responsibility for the routine business and clinical functions through administrative and clinical staff including front desk, medical records, nursing, and ancillary services to ensure maximum utilization of resources and the efficient delivery of services of his or her assigned practices and multisite span of control.
Supervises staff and oversees the management of all administrative and clinic activities and staff.
Resolves any medical-administrative problems in collaboration with the Medical Site Directors and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful practice atmosphere.
Responsible for implementing the practice's mission and SHMG’s strategic vision in a collaborative leadership style.
Provides leadership in developing, planning, and implementing the practice's business plans to the physicians at the direction of SHMG Leadership.
Facilitates collaborative problem solving and communication with the physicians regarding practice performance and physician productivity.
Recommends, develops, implements improvements for the practice.
Informs physicians and Director of Operations about current trends, problems and medical activities.
Oversight and adherence to clinic operating policies and procedures in collaboration with the Clinical Services Department.
Oversees efforts for recruitment, development, and performance evaluation of employees in collaboration with Human Resources and the Director of Operations.
Oversees the business and financial affairs of the practice in collaboration with the Revenue Cycle and Finance Departments.
Enhances operational effectiveness and revenue optimization emphasizing cost containment without jeopardizing important innovation or quality of care.
Champion for the implementation and maintenance of Patient Centered Medical Home and Planetree.
Maintains compliance with all applicable laws and regulations.
Responsible for the oversight of the location, inclusive of the Physical Plant, Ambassador/Greeter, Security and Materials Management areas. Responsible for the coordination of these services in collaboration with the various Stamford Health (SH)/Stamford Hospital (TSH) Departments.
Ensures maintenance of the physical building, including routine maintenance of equipment.
Ensures ongoing commitment of excellence customer service and supports the customer service plan.
Ensures compliance with and knowledge of the company’s Code of Conduct by all subordinates to ensure ethical work environment.
Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
Completes required continuous training and education, including department specific requirements.
Complies with departmental organizational policies and procedures and adheres to external agency requirements.
Performs other duties as assigned.