Practice Reception Team Leader

Job Details • Hollywood, FL

39d • Onsite

About The Position

Working within our Ramsay Health Plus outpatient department, a multidisciplinary Allied Health Practice located at Hollywood Private Hospital. To excel in this position, you should have at least 3 years of experience leading a medical practice. You are a natural leader who enjoys mentoring others, developing staff, and promoting a team culture focused on outstanding customer service and professionalism throughout the patient journey. Your exceptional interpersonal skills make you a positive and effective team player, thriving in a fast-paced environment where you can showcase your supportive and engaging leadership style. You are well-versed in the legislative requirements for maintaining the integrity and confidentiality of information, proficient in Microsoft Office, and experienced with medical practice software. You will be required to undertake duties as part of a team, working collaboratively and sharing roles and responsibilities as well as using initiative and drawing on resources within the department, managing all necessary clerical requirements of reception services. You will have strong focus on detail, highly developed relationship skills, a commitment to customer service, a ‘can do’ approach, and above all, an unwavering commitment to client confidentiality and privacy. You will interpret and advise on policies, systems, manuals and procedures within the department, liaising with other administrative leads across the Ramsay Health Plus network. Reporting to the Practice Manager, you will work amongst a friendly and supportive team while maintaining positive relationships and strong communication networks with all staff and customers.

Requirements

• Minimum 2 years team leader or office manager in a medical receptionist/administration position
• Proficient user and understanding of patient management systems (software e.g. Genie, Nookal)
• Computer literacy including Microsoft suite of programs
• Excellent time management skills and ability to complete tasks within designated timeframes with minimal supervision
• Demonstrated problem – solving skills
• Ability to actively liaise with staff and patients to ensure the information process is completed accurately and conducted professionally and efficiently.
• Demonstrated ability to successfully manage individuals and work groups/Rosters for a team
• Proficient with Medical Terminology
• Provide or complete a National Police Check (conducted within the last 12 months)
• Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

Nice To Haves

• Previous leadership experience, preferably within a health care environment
• A detailed knowledge of MBS and Medicare requirements
• Experience using Meditech or similar patient administration software highly desirable
• Certificate III in Business Administration or similar

Responsibilities

• managing all necessary clerical requirements of reception services
• interpreting and advising on policies, systems, manuals and procedures within the department
• liaising with other administrative leads across the Ramsay Health Plus network

Benefits

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs.
• Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed