Practice Patient Care Coordinator Lead Urologic Institute

Concord Hospital Health System•Concord, NH

12d•Onsite

About The Position

Under the general supervision of the Practice Administrator/Manager and the direct supervision of the Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination and other patient care coordinator duties. Specifically, the Lead PCC will provide training and support for all Practice Patient Care Coordinators to facilitate high levels of patient, provider, and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; understand and uphold DNV guidelines as well as state and federal laws that regulate physician practices.

Requirements

High School degree or General Educational Development equivalency required.
Must pass annual registration competency exam.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
Minimum of one year as a CHMG Patient Care Coordinator.

Nice To Haves

Demonstrated customer service ability to interact with the public, staff and patients preferred.
Familiarity with medical terminology preferred.

Responsibilities

Demonstrates leadership skills by training/mentoring peers, collaboration with other teams/departments, and the development of staff training materials.
Researches and resolves Patient Account issues.
Provides background for patient complaints to Manager.
Follows department policies and procedures.
Assists with implementing process improvements and CHMG workflows.
Assists in the utilization of provider schedules and appropriate allocation of clerical support staff.
Knowledgeable in specific department functions and is a resource for staff in this area.
Works independently and within a team on special, nonrecurring and ongoing projects.
Coordinates multiple aspects of projects, events, and other complex activities.