Practice Optimization Manager

Navvis & Company LLC • Monroe, WI

6d • Hybrid

About The Position

The Practice Optimization Program (POP) is a resource to facilitate and ensure providers and practice staff are engaged, empowered, and enabled to achieve success in a patient-centric, physician inspired and clinically driven value-based care model. This program supports the physician patient relationship inside the practice which allows for sustained engagement to address patient needs in a manner that impacts costs, quality, access, and overall patient experience. POP is designed to address what matters to providers and the care team through the physician lens. Practice optimization activities occur within the practice to empower and enable the entire care team to operate at top of license to improve workflows and processes, enhance point of care experience for both provider and patient, improve practice performance, reduce variation and eliminate duplication. Transforming into a population health and value-based care organization requires processes, teams, and technology to eliminate the barriers that fragment care. The four Practice Optimization Program (POP) principles are designed to help do just that and include the following: Doing things with providers, not to them and around them Understanding what matters most to providers Focusing on provider well-being as the quadruple aim in healthcare Optimizing what they are by enhancements, not transforming them into something they are not As a Practice Optimization Manager, you will: Be accountable for establishing and maintaining sustained engagement within practices that impacts costs, quality, access, and overall patient experience through the deployment of tactical and strategic methodologies Build and effectively maintain strong relationships with practice operational and clinical leadership that informs development of performance improvement initiatives to achieve identified goals Be a subject matter expert in value-based care who is seen as a thought partner and a trusted point of contact. Including regularly identifying educational needs and proactively seeking to address these barriers across the practice team Develop and deploy localized practice optimization strategies based on data analysis that includes measurable and time-specific aim statements as part of a data-informed PDSA rapid cycle optimization approach Regularly hold practice optimization meetings with practice leadership and key clinical influencers to monitor progress toward, and discuss opportunities related to, deployed practice optimization strategies Use internal and external data to analyze and interpret trends. Work with appropriate stakeholders to implement proactive strategies to address issues and measure POP impact Demonstrate ability to impact the fourth aim in the quadruple aim by improving physician satisfaction across the areas of personal, professional and income lifestyle to decrease physician burnout Routinely assist and support Enterprise Practice Optimization Team, Market Presidents, and Executive leadership in summarizing and measuring Practice Optimization Program impact, sharing best practices, provider feedback, and opportunities for organizational alignment. A Day in the Life: Regular, self-driven in-practice engagement within assigned market Independent analysis and interpretation of healthcare data, including utilization, cost, and quality metrics to proactively address provider, practice, and system needs Deploy rapid cycle optimization to support all aspects of quality patient care delivery, and ensure desired outcomes are monitored and achieved through PDSA and robust documentation Regularly collaborate with internal Navvis matrix partners to support deployed practice optimization strategies Ensure providers and practices are engaged, empowered, and enabled to achieve success in Value-Based Care Maximize technology (EMR, Coreo, Patient Portals, Telemedicine, etc.) What Success Looks Like in this Role: Meet or exceed quarterly market review key performance indicators including measurable outcomes and engagement expectations Maintain a deep understanding of Navvis’ client measures and requirements Identify, assess, and collaboratively work to resolve short-term and long-term issues Ensure buy-in from key stakeholders and those affected by changes

Requirements

• Bachelor’s degree in Business or Healthcare related field or equivalent experience
• 4+ years of healthcare management or clinic manager experience working directly with physicians and practice members with a demonstrated ability to use data, PDSA rapid cycle optimization to influence utilization, cost, and quality metrics
• Demonstrated understanding of in-practice clinical workflows and protocols
• Demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment, problem solving, and decision-making skills in a matrixed organization
• Excellent oral and written communication skills; able to communicate professionally and effectively to a diverse audience
• Demonstrated analytic skills to gather, transform, research, and communicate data in an actionable manner necessary for performance improvement, including intermediate to advanced Excel knowledge.
• Ability to manage stressful situations
• Ability to de-escalate situations
• Self-directed and highly motivated
• Ability to travel to various locations both within the state and outside the state
• Proficiency with Microsoft Office 365, productivity software, including but not limited to Word, Outlook, PowerPoint, Excel, Lists, Skype meetings and SharePoint
• Proficient in population health management technology platforms

Nice To Haves

• HCC/RAF knowledge preferred
• PCMH knowledge preferred
• HEDIS/Quality knowledge preferred
• Primary Care experience strongly preferred

Responsibilities

• Be accountable for establishing and maintaining sustained engagement within practices that impacts costs, quality, access, and overall patient experience through the deployment of tactical and strategic methodologies
• Build and effectively maintain strong relationships with practice operational and clinical leadership that informs development of performance improvement initiatives to achieve identified goals
• Be a subject matter expert in value-based care who is seen as a thought partner and a trusted point of contact. Including regularly identifying educational needs and proactively seeking to address these barriers across the practice team
• Develop and deploy localized practice optimization strategies based on data analysis that includes measurable and time-specific aim statements as part of a data-informed PDSA rapid cycle optimization approach
• Regularly hold practice optimization meetings with practice leadership and key clinical influencers to monitor progress toward, and discuss opportunities related to, deployed practice optimization strategies
• Use internal and external data to analyze and interpret trends. Work with appropriate stakeholders to implement proactive strategies to address issues and measure POP impact
• Demonstrate ability to impact the fourth aim in the quadruple aim by improving physician satisfaction across the areas of personal, professional and income lifestyle to decrease physician burnout
• Routinely assist and support Enterprise Practice Optimization Team, Market Presidents, and Executive leadership in summarizing and measuring Practice Optimization Program impact, sharing best practices, provider feedback, and opportunities for organizational alignment
• Regular, self-driven in-practice engagement within assigned market
• Independent analysis and interpretation of healthcare data, including utilization, cost, and quality metrics to proactively address provider, practice, and system needs
• Deploy rapid cycle optimization to support all aspects of quality patient care delivery, and ensure desired outcomes are monitored and achieved through PDSA and robust documentation
• Regularly collaborate with internal Navvis matrix partners to support deployed practice optimization strategies
• Ensure providers and practices are engaged, empowered, and enabled to achieve success in Value-Based Care
• Maximize technology (EMR, Coreo, Patient Portals, Telemedicine, etc.)
• Meet or exceed quarterly market review key performance indicators including measurable outcomes and engagement expectations
• Maintain a deep understanding of Navvis’ client measures and requirements
• Identify, assess, and collaboratively work to resolve short-term and long-term issues
• Ensure buy-in from key stakeholders and those affected by changes

Benefits

• Navvis offers a competitive benefits package including, but not limited to, medical, dental, vision, 401K with a safe harbor contribution and Paid Time Off plan starting at 2+ weeks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level