Practice Operations Specialist

IU Health • Indianapolis, IN

5h • Hybrid

About The Position

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Virtual Care team in the role of Practice Operations Specialist.
We are seeking a high‑caliber, operationally focused healthcare professional to support the daily and strategic operations of our Virtual Care programs. This role partners closely with the Service Line Administrator, clinical leaders, virtual care teams, and operational stakeholders to ensure smooth practice operations, strong project execution, and consistent support of care delivery across innovative at-home and virtual care models.
The Practice Operations Specialist plays a critical role in supporting IU Health’s Virtual Care Hub, including teams that manage:
Hospital‑at‑Home services
Virtual nursing and remote patient monitoring
Behavioral health virtual care
Device distribution and wearable technologies for patients
This role provides operational, administrative, and project management support across these teams to advance care delivered outside the hospital setting while reducing cost, strengthening outcomes, and improving patient experience. You will assist with business operations, claims processing, onboarding coordination, policy implementation, and interim managerial support when needed.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Requirements

• Bachelor’s degree required
• Minimum 1–2 years professional office experience (preferably healthcare related), and familiarity with healthcare organizations required
• Concentration in Accounting, Business, Management, Science, or Health Administration preferred
• Operationally Strong: You bring a solid understanding of business operations and can support the daily needs of a fast‑paced virtual care environment.
• Healthcare‑Aware: You have experience in or familiarity with healthcare, with a strong preference for those with clinical or home‑based care exposure.
• Efficient & Organized: You manage multiple tasks, deadlines, and responsibilities with clarity and structure.
• Project‑Capable: You have project management skills and can confidently support workplans, timelines, and deliverables.
• Proactive & Resourceful: You anticipate needs, take initiative, and step in to fill gaps without being asked.
• Detail‑Oriented: You support claims processing, documentation, and policy work with precision.
• Flexible: You perform well in an evolving, dynamic environment where priorities shift frequently.
• Strong Communicator: You work confidently with physicians, leaders, and operational teams across virtual and home‑based care settings.
• Experience‑Driven: You bring practical experience in business operations and ideally healthcare that supports the team’s effectiveness and growth.

Nice To Haves

• Master of Health Administration or Master of Business Administration may be accepted in lieu of experience

Responsibilities

• Practice Operations Support: Provide operational support across the virtual care programs, including Hospital‑at‑Home, virtual nursing hubs, behavioral health virtual care, and device/wearables distribution teams.
• Budget & Target Monitoring: Assist in monitoring budgets and practice performance targets to ensure alignment with operational goals.
• Policy & Procedure Implementation: Evaluate, refine, and implement policies and procedures that support clinical and operational workflows.
• Project Management: Lead and support project planning, execution, and tracking; especially in virtual care optimization, device workflows, onboarding processes, and operational improvements.
• Revenue Cycle Support: Process and submit claims related to virtual care and device programs to support revenue cycle accuracy and timeliness.
• Cross‑Functional Collaboration: Work with leadership, physicians, virtual care teams, and business partners to accomplish shared goals and maintain smooth operational performance.
• Onboarding Coordination: Support onboarding processes for virtual care staff, including workflow setup, equipment coordination, and system access readiness.
• Interim Management: Provide interim managerial support in the absence of a Practice Administrator or Clinic Manager.
• Data & Reporting: Assist with operational reporting, tracking practice metrics, and supporting continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level