Practice Operations Specialist

Indiana University Health System • Indianapolis, IN

4d • Hybrid

About The Position

Practice Operations Specialist Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Virtual Care team in the role of Practice Operations Specialist . We are seeking a high‑caliber, operationally focused healthcare professional to support the daily and strategic operations of our Virtual Care programs . This role partners closely with the Service Line Administrator, clinical leaders, virtual care teams, and operational stakeholders to ensure smooth practice operations, strong project execution, and consistent support of care delivery across innovative at-home and virtual care models. Key Relationships Reports to : Director – Virtual Care Direct reports: None Shift: Full-time, Monday-Friday, hybrid schedule Location : Indianapolis, IN The Scope: The Practice Operations Specialist plays a critical role in supporting IU Health’s Virtual Care Hub , including teams that manage: Hospital‑at‑Home services Virtual nursing and remote patient monitoring Behavioral health virtual care Device distribution and wearable technologies for patients This role provides operational, administrative, and project management support across these teams to advance care delivered outside the hospital setting while reducing cost, strengthening outcomes, and improving patient experience. You will assist with business operations, claims processing, onboarding coordination, policy implementation, and interim managerial support when needed. Candidate Qualifications Candidates for this position will be evaluated according to the following criteria and competencies. Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

Requirements

• Bachelor’s degree required
• Minimum 1–2 years professional office experience (preferably healthcare related), and familiarity with healthcare organizations required

Nice To Haves

• Master of Health Administration or Master of Business Administration may be accepted in lieu of experience
• Concentration in Accounting, Business, Management, Science, or Health Administration preferred

Responsibilities

• Practice Operations Support: Provide operational support across the virtual care programs, including Hospital ‑ at ‑ Home, virtual nursing hubs, behavioral health virtual care, and device/wearables distribution teams.
• Budget & Target Monitoring: Assist in monitoring budgets and practice performance targets to ensure alignment with operational goals.
• Policy & Procedure Implementation: Evaluate, refine, and implement policies and procedures that support clinical and operational workflows.
• Project Management: Lead and support project planning, execution, and tracking; especially in virtual care optimization, device workflows, onboarding processes, and operational improvements.
• Revenue Cycle Support: Process and submit claims related to virtual care and device programs to support revenue cycle accuracy and timeliness.
• Cross ‑ Functional Collaboration: Work with leadership, physicians, virtual care teams, and business partners to accomplish shared goals and maintain smooth operational performance.
• Onboarding Coordination: Support onboarding processes for virtual care staff, including workflow setup, equipment coordination, and system access readiness.
• Interim Management: Provide interim managerial support in the absence of a Practice Administrator or Clinic Manager.
• Data & Reporting: Assist with operational reporting, tracking practice metrics, and supporting continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level