Practice Operations Assistant

Children's Healthcare of Atlanta

About The Position

Performs administrative and clinic support duties within physician operations to ensure efficient daily office operations and to support the delivery of safe and quality patient care. Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect.

Requirements

One year of experience in administrative or office management role (physician office clinic setting preferred)
High school diploma or equivalent
Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills
Proficient in full suite of Microsoft Office and other Windows-based applications

Nice To Haves

Bachelor’s degree in Business, Healthcare, or related field

Responsibilities

Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc. Works to meet all department and CPG patient access goals and metrics.
Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering, and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination.
Orders and stocks supply perform record-keeping and/or cash reconciliation activities, act as liaison to other departments and/or vendors, take minutes at meetings, and perform quality management functions as necessary.
Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
May perform other department-specific duties and other assignments as appropriate.