Practice Manager

Vivent Health•Chicago, IL

12h•$76,000

About The Position

The Practice Manager is a dynamic and experienced people and operations leader responsible for planning, directing, and overall operations within their area(s) of responsibility. Manages the ongoing development, implementation, and performance outcomes to improve efficiency and productivity of respective site. Manages the day-to-day operations of patient service areas, financial management, and facility adequacy. Maintains optimal communication and collaboration between practice staff, providers, administration, and other key stakeholders to ensure service delivery that exceeds the needs and expectations within the medical home model. The Practice Manager works directly with clinical operations leadership to support the mission, vision, and strategic direction of the organization.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, or related
Minimum of 5 years of experience in healthcare management or practice administration, with progressive leadership responsibilities.
Strong leadership and management skills to motivate and inspire a diverse team of healthcare professionals.
Excellent verbal and written communication skills to interact effectively with staff, patients, and stakeholders.
Ability to identify complex issues, analyze data, and implement effective solutions.
Collaborative approach to working with interdisciplinary teams to achieve common goals.
Flexibility to adapt to changing healthcare environments and priorities.
Demonstrate empathy and compassion in patient interactions and staff management.
Strong analytical and critical thinking skills to make informed decisions and drive practice improvements.
Exceptional organizational skills to manage multiple priorities and deadlines.
Commitment to delivering high-quality, patient-centered care and improving health outcomes.
Adhere to ethical standards and confidentiality requirements in healthcare management.

Nice To Haves

Master's degree preferred.
HIV experience in a not-for-profit environment.

Responsibilities

Plan, develop, and direct the day-to-day operations of the practice area(s) and its associated programs and activities to ensure compliance, operational efficiencies, staff productivity, integration, patient satisfaction, and fidelity to the medical home model of care.
Direct analysis/intervention related to clinic issues, front office to back-office activities, relevant provider clinical documentation, front office documentation, and care delivery activities.
Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve.
Assist with and serve as a primary contact for de-escalation and crisis intervention efforts. Serve as a liaison with Vivent Health security staff to ensure strong partnership.
Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment.
Manage staff, requiring interviewing, hiring, training, progressive discipline, employee relations, performance appraisals, and dismissals. Work in partnership with medical home departments and operations leadership.
Collaborate with administrative team and provider leadership to develop, assess and implement business strategies.
Cultivate a positive work environment, consistent with the values of the organization, and foster a group dynamic that yields high people engagement and supports a culture of safety, utilizing collaboration and open discussions to develop staff skills.
Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Benefits

Generous paid time off, including 12 paid holidays
401k with 100% employer match up to 5%
12 weeks of fully paid parental leave
Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits
Employer paid short and long-term disability
Tuition reimbursement, certification, and licensure assistance
Benefits for part-time roles
Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.
Public Student Loan Forgiveness