Practice Manager
About The Position
Support Senior Operations Manager in the day-to-day operations of the office. Directs Supervisors engaged in admin/clinic operations. Read the ledger, assist with directing billing concerns. Address patient concerns/complaints. Builds relationships of trust and advocates the needs for the Doctor(s), staff and the Company. Provides performance management with direction of the Practice Manager. Assists in developing and maintaining new policies and procedures for the office. Prepares operational reports and reviews schedules to ensure accuracy and efficiency. Recommends cost saving methods to improve efficiency of the office. Supports the Practice Manager to identify and resolve concerns regarding services to customers. Participates in office work with team members to facilitate productivity and customer service to overcome difficult aspects. Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures. Performs additional duties as assigned
Requirements
- HS Diploma required
- 1-3 years in leadership/management role
- Advanced knowledge of HIPAA guidelines
- Knowledge of diagnostic codes, billing codes and filing claims
- Ability to manage and work with a Customer Service attitude and polite telephone etiquette
- Proficient in MS(Word, Excel, PowerPoint, Internet)
- Effective communication skills (written and verbal)
- Able to lead and manage staff (co-workers)
- Aptitude with mathematical functionality (budgets, ledgers, financial reporting)
- Self-motivated, disciplined, driven, focused, observant
- Proactive, takes initiative, attention to detail, a problem solver
Nice To Haves
- College Degree preferred
- COA/COT/COMT Certification preferred
- Ophthalmology experience strongly preferred
Responsibilities
- Support Senior Operations Manager in day-to-day operations
- Direct Supervisors in admin/clinic operations
- Read ledger and assist with billing concerns
- Address patient concerns/complaints
- Build relationships and advocate for Doctor(s), staff, and Company
- Provide performance management with direction of the Practice Manager
- Assist in developing and maintaining new policies and procedures
- Prepare operational reports and review schedules
- Recommend cost saving methods
- Support Practice Manager in resolving customer service concerns
- Participate in office work to facilitate productivity and customer service
- Ensure compliance with laws, rules, regulations, and Company policies
- Perform additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Ambulatory Health Care Services
Education Level
High school or GED
