Practice Manager

Benevis•Glen Burnie, MD

1d•Onsite

About The Position

The Practice Manager oversees the successful implementation and management of all three Benevis business lines of general dentistry, orthodontics, and expanded services in the office. This role manages the day-to-day functions of the office, but also growth initiatives, assists in training office staff, owns the relationships with doctors, and ensures operational excellence in partnership with the Director of Operations.

Requirements

Minimum of 3 years of dental office experience
High school or GED required; bachelor’s degree preferred
Computer skills: Microsoft Office
Deep understanding of commercial insurance or Medicaid billing
Compassion and high level of service for our patients, parents, and staff
Integrity, always doing the right thing
Financial acumen
Team building, employee relations, and organizational and staff development skills
Track record of superior performance in growing both the top and bottom line
Strong interpersonal and communication skills
Well-developed analytical and problem-solving abilities
Ability to read and interpret reports, write reports and business correspondence
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
High degree of initiative, accountability, and independent judgment
Effectively communicate and exchange information with staff, supervisors, and other internal clients
Operate a computer, keyboard, and standard office equipment.

Nice To Haves

1 year of dental office management preferred

Responsibilities

Ensure the office provides high-quality and compassionate dental care to all patients, covering general dentistry, orthodontics, and additional services.
Oversee daily office operations and manage all staff members.
Manage processes and best practices to support scheduling and show rate expectations
Maintain the office's operational readiness, appearance, and presentation.
Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
Use PowerBI and financial analytics to make and support business decisions
Ensure adequate staffing by interviewing and selecting candidates to align with patient schedules.
Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee relations practices.
Identify training needs and implement initiatives to support staff development and meet company and individual objectives.
Provide concierge style support to all specialty doctors and independent contractors to align with Expanded Services and Orthodontics program initiatives.
Uphold the highest standards of integrity by complying with all government regulations and company policies.
Track and monitor collections and follow up with patients as needed.
Solicit referrals from patients post treatment while also tracking satisfaction with care provided
Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
Explain, promote, and adhere to company payment policies and procedures
Drive local marketing efforts through participating in local community affairs and events to include school screenings, board member meetings and any opportunity to promote a positive image of us