Practice Manager - Alexis Road Animal Hospital

AmeriVet • Toledo, OH

18h • Onsite

About The Position

At AmeriVet, we believe that thriving teams build thriving communities, offering a career with a mission and purpose in delivering high-quality care for pets and families. Veterinary professionals at AmeriVet receive the freedom, tools, resources, and a full network of support from local team leaders, veterinary experts, and a dedicated Support Center to foster career growth and ensure their voice matters. The Practice Manager oversees the day-to-day operations of a veterinary practice, ensuring efficient and high-quality patient care, outstanding client service, and smooth business operations. This role manages administrative, financial, and human resources functions, collaborating with veterinarians and staff to maintain a positive, productive work environment. Key to success are a strong focus on growth, operational excellence, and exceeding financial and operational goals.

Requirements

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.

Nice To Haves

• CVPM, CVBL, and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred.
• Demonstrated experience in P&L management and financial analysis is preferred.

Responsibilities

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.
• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.
• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.
• Acts as a champion for new initiatives by motivating the team to achieve desired goals.
• Oversee the practice’s financial operations, including budgeting, billing, and expense management by regularly reviewing reports and developing action plans accordingly.
• Collaborate with key partners to set financial goals and ensure they’re achieved.
• Ensure accurate and timely billing and payments, and monitor accounts receivable and collection processes.
• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.
• Monitor client reviews to address inquiries and feedback promptly and professionally.
• Utilize tools and quality controls to maintain a high standard of patient care and client communication.
• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.
• Execute marketing strategies to attract new clients and retain current ones.
• Oversee social media, website content, and other marketing materials.
• Expand the hospital’s presence in the community through events, promotions, and outreach programs.
• Ensure compliance with all relevant veterinary regulatory agencies and that health, safety, and labor laws are followed daily in practice.
• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.
• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.
• Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures.
• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees