Practice Manager
About The Position
The Practice Manager (PM) is responsible for the operational, financial, HR, and compliance management of Clover Basin Animal Hospital. The PM leads both the Client Service and Technician teams, working through Leads to ensure the teams work cohesively toward clinic goals. The PM designs the systems, policies, and operational infrastructure that empower DVMs and support staff to deliver the hospital’s value proposition of gold standard medicine, a premium client experience, and an efficient, well-coordinated workflow. The PM may also need to step into Veterinary Technician role as-needed. This is a full-time exempt, salaried leadership role in which the PM is expected to work the hours necessary to fulfill the responsibilities of the position, with workload and schedule varying week-to-week and occasional off-hours availability required for urgent operational issues.
Requirements
- 5–7 years of veterinary or medical-practice management experience, or equivalent leadership experience in a high-complexity, service-based small business, with at least 2–3 years supervising teams
- Strong HR, financial, and workflow-management skills
- Excellent communication, analytical, and leadership abilities
- Ability and willingness to be trained to a working competency in core Veterinary Technician skills (including safe restraint, basic patient care, assistance with diagnostics and treatments, and effective support of DVMs on the floor)
- Strong computer proficiency, including use of cloud-based business applications (such as PIMS/ERP systems), email and communication tools, and intermediate-to-advanced skills in Excel or Google Sheets.
- Ability to demonstrate proper lifting technique up to 40lbs
- Ability to stoop, bend, kneel, and reach
- Ability to stand for extended periods of time
- Ability to work in an often-noisy environment with barking dogs
- Dexterity to write and manipulate a keyboard and mouse
- As a condition of employment, finalists must successfully complete a pre-employment background check and drug screening (excluding THC).
Nice To Haves
- Bachelor’s degree in business, management, or human resources. Experience may substitute for a degree.
- Veterinary Practice Manager certificate and/or certification
- Prior experience working as a Veterinary Technician, ideally credentialed (CVT/RVT/LVT), with proven ability to mentor and clinically support technical staff
Responsibilities
- PRACTICE GROWTH & PROFITABILITY
- RECRUITMENT & TALENT ACQUISITION
- FINANCIAL MANAGEMENT & REPORTING
- LEADERSHIP & PEOPLE MANAGEMENT
- CLIENT RELATIONS
- MEDICAL OPERATIONS & WORKFLOW SYSTEM DESIGN
- CLINICAL ROLE RESPONSIBILITIES
- COMPLIANCE, SAFETY & ADMINISTRATION
- FACILITY & EQUIPMENT OVERSIGHT
- OTHER DUTIES
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What This Job Offers
Job Type
Full-time
Career Level
Manager
