Practice Manager

AllCare Georgia•Sandy Springs, GA

just now•Onsite

About The Position

The Practice Manager will have operational oversight & responsibility for AllCare’s Primary/Immediate Care centers, ensuring maximum utilization of resources and the efficient and quality delivery of services. Management of center level non-provider staff, as well as partnering with leadership and administrative office teams. The Practice Manager will oversee 3-5 clinics in a given market, with the nonprovider staff reporting directly to the Practice Manager. This position will report to the Senior Director and Director of Operations .

Requirements

Three plus years of management experience, with a healthcare background strongly preferred. Working knowledge of payroll and scheduling. Ability to multi-task in a fast paced working environment and maintain a positive attitude.
Proven ability to supervise, coach, and develop team members
Strong computer skills – Knowledge of Microsoft suite of products
Possess a general knowledge of Electronic Medical Record systems (EMR).
Organized, meticulous and the ability to multi-task
Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations.

Nice To Haves

Medical Assistant or clinical background preferred

Responsibilities

Has a contagious and positive work ethic
Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
An effective collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments.
Is able to keep up in the AllCare environment, facing tasks and challenges with energy and passion.
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Adherence to standards of business conduct and compliance.
Ability to travel at least 90% of the time to assigned clinics.
Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
Maintains the perseverance to drive and sustain the changes that occur at AllCare, while being resilient and flexible, and inspiring and motivating the team.
Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
Partners with Physicians and APP’s to assist with day to day operations and needs
Creates a work environment in which people can perform to the best of their abilities.
Creates a culture where staff are engaged, challenged, and efficient in carrying out job responsibilities.
Builds a high performing team with high morale
Interviews and hires center level team members (Medical assistants) to ensure proper staffing
Monitor compliance with all clinical policies, procedures, and training programs
Conduct performance management on underperforming team members including delivering corrective actions up to termination from the organization
Manages and provides operational support and leadership to center level teams
Works floor shifts as needed to ensure business continuity
Assist in obtaining staffing coverage & schedule creation
Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessments.
Ensure proper supply & inventory levels- including weekly supply ordering of office and medical supplies
Completes site visits throughout assigned centers, fostering strong work and addressing issues or concerns
Ensure patient safety and infection control compliance
Ensure excellent patient customer service standards across all locations and resolve escalated patient concerns or compliants
Create and maintain standardized workflow and processes across all locations to ensure operational performance is maintained and exceeded
Leads performance management processes, including coaching, corrective action and performance improvement plans when necessary
Conducts performance evalutions, goal setting, and development discussions with staff and management team members