Practice Manager

Arizona Center for Cancer Care•Phoenix, AZ

About The Position

The Practice Manager directs, coordinates, and manages all operations and related activities of the medical practice, which includes but is not limited to organizing office operations and procedures, maintaining information management, filing systems, processing mail, opening, and closing of site and requisition of supplies, coordinating patient flow, managing patient complaints in a Patient Centered Medical Home model. In this hybrid oncology model, the clinic manager coordinates hospital functions with appropriate hospital leader and provides indirect supervision and as needed elbow support of staff performing registration, financial counseling, insurance authorization, and insurance verification in support of their responsibilities as outlined by their hospital direct manager.

Requirements

Valid driver’s license
Excellent organizational and communication skills
Must have a high school diploma.
3 years Medical Practice Management or related Health Care Administrative Experience, Experience in position requiring Medical Terminology; Medical Billing
Strong team player and enthusiasm in working with others.
Must demonstrate excellent phone etiquette and exceptional customer service skills with good organizational skills.
Accuracy with strong attention to detail.

Responsibilities

For personnel which directly report to the clinic manager position, plans, establishes and revises work assignments, Interviews, selects, and recommends the hiring of staff. Initiates recommendations for changes in classification, salary action, promotion, demotion, transfer, and termination. Settles employee problems and administers appropriate corrective action. Trains and evaluates staff. Promotes effective communication and information flow within the practice regardless of reporting structure. Encourages and schedules team building activities. Meets regularly with practice and hospital leadership to maintain open communication and problem solving.
Manages and oversees daily office operations by routing mail, processing patient payments, maintains budgets, work/call schedules and calendars. Ensures requests for information are handled appropriately. In collaboration with the hospital, determines work procedures, prepares work schedules for staff direct report staff. Ensures office space, building needs and supplies are provided and maintained appropriately for medical staff and quality patient care and expedited workflow. Recommends, develops, and implements improvements in policies and procedures for practice. Ensure appropriate customer service; address and resolve patient complaints. All with a high level of confidentiality in a Patient Centered Medical Home model.
Provides indirect supervision and elbow support for non-practice employees working in the clinic in support of executing SOP’s supporting excellent customer service and patient care. As a clinic manager maintains working knowledge of non-clinical functions of the practice EMR including understanding standard workflows required for patient registration, payment collections, record management and system reporting function required for efficient clinic operations including visit/encounter status reports. Works closely with hospital leadership to ensure smooth interface between practice and hospital operations with a high degree of focus on maintaining standard work supporting federal, state, hospital, and payer requirements.
Ensures appropriate physical safety measures on all forms of payments. Performs or delegates daily reconciliation of all forms of payments as part of the end of day process. Ensure accurate and timely deposits are performed as outlined by patient financial services. Occasionally, they counsel patients regarding financial responsibilities and answers patient questions. Communicate with insurance companies regarding contracts. Oversee staff in performing insurance and patient billing duties. Verifies the above functions are completed accurately. Assist providers with various statistical reports.
Represents the practice in relationships with hospital organizations and community events. Serves as liaison and channels communication between the hospitals and the physicians.
Review physician schedules to assure all patients are scheduled in a timely manner.
Work with credentialing office to assure physician licensures, privileges and insurance participation remain current.
Complies with all AZCCC policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Performs other duties as necessary.