Practice Manager

Planned Parenthood of Tennessee & N. Mississippi • Memphis, TN

3d • $70 - $80

About The Position

Planned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee - Memphis - Midtown, Memphis - Summer/I-240, Knoxville and Nashville. Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.

The Practice Manager (PM) is responsible for all day-to-day operational and clinical performance activities for their assigned Health Center(s). Under the direction of, and in partnership with the Chief Clinical Officer (CCO). The PM will ensure daily staffing and supervision of the Health Center staff to provide adequate care and service to our patients. The PM is responsible for working in collaboration with the CCO to ensure adherence to budget and operational plans as set forth by the CCO. A successful candidate will be someone who can effectively work to support the directive of the CCO and the mission of the affiliate, with a willingness to learn how to manage a Health Center according to the many variable compliance factors required of a Planned Parenthood. Key partners to this role will also include - Director, Revenue Cycle, Lead Clinician, Sr. Manager, QRM and other PMs.

This role requires effective c ollaboration, teamwork, partnership, management and a willingness to learn . To ensure a candidates success in our role, we require a structured onboarding process that follows a collaborative and guided integration for the first six (6) months - outlined in more detail below.

Onboarding Plan First 1-3 months:(Observation & Relationship Building Period)
Learning the Organization: Understanding and Navigating the Affiliate
Focus on gaining an understanding of the organization, processes, policies, systems, services offered and day-to-day operations of the Health Center, and Health Center staffs work Review of resources - i.e., manuals, SOPs, Operation Manuals Training Documents, Online Trainings
Leading Others: Relationship Building Getting to know your team
Developing an understanding of your team roster Learning positions within the health center (i.e., Front Office Assistant, Medical Assistant, Lead MA) Review job descriptions for each role to gain a basic understanding of each job function within the Health Center Team and individual setting Ensure daily interactions with ALL health center staff - as a leaner not a leader (yet) to build rapport and trust and confidence in your ability to lead and manage the team and Health Center Lead by example

First 3-6 months (Beginning to Lead Your Team - Collaboratively with CCO)
Leading Others-Contd: (Relationship Building)
Communicating Effectively Clear, consistent, concise, communication both verbally and written. This includes effectively recounting information received in HCM meetings one-to-one meetings with CCO, asking needed follow-up questions to confirm accuracy and dissemination of information to team Keep the lines of communication open with the CCO of any new ideas, suggestions or desired changes - we welcome them! In partnership, the HCM and CCO will then review, discuss and determine whether implementation is feasible. This is in an effort of protecting our brand and ensuring compliance Effectively disseminate organizational and team specific information as directed by Executive/Sr. Leadership to ensure consistent communication across the organization

Managing The Business It is imperative to follow all current and established policies, protocols, standard operating procedures and operational processes during your first six (6) months. This ensures business continuity and compliance Ensure that all operational changes and internal practices are reviewed and approved by CCO prior to any changes or implementation to ensure compliance with affiliate, accreditation, PPFA, federal, state and local guidelines

Leading the Organization: (Leading) Managing The Work Based on Business Needs Beginning the application of knowledge gained from the first three (3) months and applying to business needs and adjusting within reason to ensure business operations continuity of assigned teams/employees Some Examples Include: Successfully leading morning huddles Ability to manage employee concerns (i.e. timecard adjustments, time off requests) Inventory management Interviewing, hiring, training and on-boarding of new staff

Leading Self: (Leading, Coaching, Managing) Self-Awareness Ability to have introspect on self and areas of continued improvement and willingness to receive coaching and feedback Developing Adaptability/Flexibility Demonstrating adaptability and flexibility to changing environments Adjusting based on business needs to meet internal and external policies, procedures, operational practices and service expectations Ability to Deal with Complexity Leading through complex times within the organization (affiliate) Day-in-the life of an PM

Requirements

• Alignment with the mission and values of Planned Parenthood.
• Able to demonstrate behaviors that represent the Affiliates Workplace Values.
• Attention to detail and accuracy in work is critical.
• Excellent written and verbal communication skills.
• Strong organizational and computer skills, including MS Word, MS Excel and health care administrative software.
• Must be an effective time manager, able to work without direct supervision, and demonstrate sound judgment and decision-making skills.
• Must be able to interface positively with patients, staff, donors, and volunteers.
• Must have integrity, energy, and enthusiasm.
• Accepts a flexible work schedule including weekend and evening hours as necessary.
• Must be able to drive with valid license and insurance and lift and carry 25lbs. unassisted.
• Associates or Bachelors Degree (Preferred), preferably in management or health care, or equal work experience.
• Supervisory/management experience with at least 5+ years' in health care environment preferred.

Responsibilities

• Interview and hire of health center staff and ensures successful and compliant onboarding of all new hires
• Responsible for cross-training in all Health Center functions and fully participates in all health center efforts related to patient care, customer services, productivity and clinic flow.
• Responsible for Health Center inventory management. Ensuring accurate count and ordering
• In collaboration CCO assist with performance management items i.e., (coaching/feedback, disciplinary action and performance reviews)
• Consult with and promptly report incidents to the CCO and/or designee as appropriate.
• In partnership with the SRMHC create staff schedules and the applying of patient template schedules in EMR/EHR (opening and making changes to templates as directed by SRMHC and CCO)
• First point of contact for patient escalation, ensuring escalation of all issues to the CCO and/or designee as needed and for awareness
• Responsible for management of time off requests, timecard and payroll management
• In partnership with the CCO and/or designee, establish and monitor appointment procedures, center scheduling, and center flow to meet center goals.
• Performs other duties as assigned.
• Responsible for reconciliation and closing, and submission of required reports to the Accounting & Finance department. Including daily deposit management
• Assist with the correction of billing and charging errors
• Performs other duties as assigned.
• Ensure, in collaboration with the CCO and/or designee that all patient services manuals (protocols of practice, policies and procedures, lab, OSHA, CLIA, etc) are current and all regulations are implemented and followed in an effort to maintain quality assurance standards in the center.
• Ensure all health center staff understands and follows all local, state, federal, PPFA and other regulatory agency practices and protocols.
• Implement the PPTNM quality assurance plan as it relates to health center activities, ensuring appropriate training for staff in these areas.
• Responsible for ensuring compliance in HIPPA privacy, protocols and policies
• Support the Medical Management team with ensuring compliance with the Medical Standards and Guidelines (MSGs)
• Performs other duties as assigned.
• Upon successful completion of your onboarding and training period, each HCM will be responsible for championing an initiative across Health Care Services for the affiliate as assigned by the CCO
• Helps ensure that the assigned initiative is being consistently applied across ALL Health Centers and Health Center Staff
• Ability to drive impact and change within the Health Care Services team

Benefits

• Competitive base salary $70-80K commensurate with education and experience.
• 100% Employer paid Medical - ICHRA, Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage)
• Voluntary Vision, Buy-Up options on Basic Life, Spouse, & Dependent
• 401(k) plan with matching opportunity
• Plum Benefits & Pet Insurance
• Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree