Practice Manager

Confluent

13d

About The Position

As a Practice Manager at Confluent, you will lead a team of professional services consultants and our partners who work with our customers to ensure their success with Confluent's products. Your responsibilities will include driving adoption and consumption, achieving high levels of customer satisfaction, fostering revenue growth, and developing your team. You will engage with customers throughout their lifecycle from pre-sales through delivery to align business outcomes, establish clear success criteria, and ensure overall customer success. The ideal candidate for this role should have a proven track record of delivering high-quality professional services to enterprise customers. They should possess excellent communication and interpersonal skills, strong project management skills, and a deep understanding of enterprise architecture, data and systems integration, and the data stream processing markets.

Requirements

• Professional Services leadership background implementing SaaS/PaaS/IaaS
• Experience overseeing enterprise-level IT delivery projects (5 years or equivalent capability).
• Experience or interest in selling enterprise IT delivery services.
• Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
• Exceptional interpersonal communication skills, as the role is primarily customer-facing. Candidates will need to travel to customer sites and lead engagements with business executives, enterprise architects, and engineering/design management personnel.
• Willingness to travel as required, estimated at 20% of the time, to support sales opportunities and maintain existing customer relationships.

Nice To Haves

• Some fluency in Spanish and/or Portuguese

Responsibilities

• Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers. Establish services direction, oversee customer success and satisfaction, and contribute to the account and regional growth.
• Drive Confluent Professional Services across the customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, and utilization goals.
• Ensure successful project delivery with both internal teams and our partners to earn our customers’ love. Resolve delivery challenges, address resource contentions, and manage expectations.
• Participate in Confluent product and sales strategy for the customers in your region.
• Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees