Practice Manager

PetVet365 • Pittsburgh, PA

5d

About The Position

The practice manager is responsible for the business activities of the practice. The practice manager is a leadership position and a functional role depending on the age and size of the hospital, with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals.

Requirements

• Bachelor’s degree in business or related field is required.
• Fear Free Certification is required.
• Basic computer and record-keeping skills.
• Communication skills.
• Minimum three years working in veterinary practice or equivalent experience.
• Three+ years’ experience with exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management.
• Work requires lifting and carrying records and equipment weighing up to 25 lbs
• Requires sitting or standing for extended periods of time

Nice To Haves

• Certified Veterinary Practice Manager Designation is desired.

Responsibilities

• Live and exemplify the Petvet365 Purpose, Mission and Vision within self and team.
• Provides compassionate care to patients and clients with strong Fear Free principles.
• Promotes a client-centered environment and facilitates programs and processes that meet client needs.
• Facilitates and develops schedules, contracts and all maintenance activities needed in the hospital.
• Maintains the practice philosophy for attracting new clients and retaining existing clients.
• Facilitates resolution of client problems that doctors, or other staff members cannot finalize.
• Handles client complaints and situations in a prompt and positive manner.
• Responsible for overall wellness plan administration
• Plans and organizes all personnel activities.
• Responsible for performance review and engagement of all para-professional team members.
• Hires and manages support staff and/or staff supervisors.
• Manages schedules for staff and doctors.
• Assist in annual practice processes such as salaries reviews, and performance management.
• Provides phase training and helps staff plan for continuing education.
• Supports team member relationships and acts as a coach to resolve conflict.
• Reviews financial statements and key performance indicators.
• Monitors and reports on accounts payable and receivable.
• Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
• Partners with the regional practice manager and owners on performance evaluations and associate issues.
• Perform month 1:1’s
• Manage weekly check-ins and team engagement.
• Establishes an inventory control system to assure adequate stocks of supplies are available.
• Promotes continuous quality improvement.
• Other duties as assigned
• Work closely with the owners to set goals and practice standards while working autonomously to keep the hospital running.
• Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time.
• Display tact and diplomacy with staff members and clients.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible schedule
• Paid time off
• Professional development assistance
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees