Practice Manager

Kindbody•Newport Beach, CA

14h•Onsite

About The Position

As an experienced Practice Manager reporting to our VP, Operations West, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time position and is based out of our Newport Beach Clinic.

Requirements

4+ years of operational, retail, or healthcare management experience in a fast-paced, customer-focused environment, medical office is a plus
A passion for women’s health, fertility is a plus
Strong communication skills & a team player
Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
Detail-oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism

Responsibilities

The main point person and liaison to HQ; always on top of revenue activity and patient activity, providing updates to HQ as needed
Play a key role in driving the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations.
Assume responsibility of managing clinic expenses to meet or exceed budget, with guidance from HQ
Devise strategies and plans for the clinical department according to company standards for excellent service and growth
Be an expert on clinic-specific and company-wide operational procedures and policies
Seamlessly transition yourself, team, and clinic to new ways of working and processes
Develop and maintain schedules to ensure that all operating processes are completed
Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
Recruit employees to ensure the department is staffed with qualified personnel
Assign cases and create schedules for all employees
Coordinate and supervise staff, providing constructive feedback
Provide personnel with clinical training and opportunities for continuous development
Evaluate performance and discipline employees when necessary
Monitor compliance to legal guidelines, internal policies, and quality standards
Responsible for executing any brand partnerships at the local clinic
Local liaison for the Business Development team in coordinating events, meetings, and outreach
Help to organize event logistics and marketing promotions for the local clinic
Keep a record of referral programs and promotions and share with patients
Be a brand champion that provides exceptional hospitality to patients and staff, and inspires the team to uphold high hospitality standards and our core values
Foster the Kindbody Community and Culture in the clinic
Hire and train all front desk support as volume needs
Ensure each patient is greeted with a warm and friendly welcome
Confidently manage conflict in high-pressure situations
Develop meaningful relationships and connections with patients
Check patients in and out through our EMR calendar as needed
Ensure all patients have an intake form & insurance information on file prior to the appointment starting
Maintain clinic reception and lobby cleanliness
Restock retail displays and maintain display cleanliness
Merchandising and inventory projects as assigned
Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
Manage clinic supply inventory and communicate needs to HQ
Maintain clear communication with HQ about overall shop operations
Manage event preparation & set up on an as-needed basis
Sell packages, products, and memberships
Other duties and projects as assigned