Practice Manager

PCC Community Wellness Center•Berwyn, IL

33d

About The Position

Direct and assist MAs and PCRs to maintain efficient patient flow. Communicate assignments and provide backup support as needed. Delegate work assignments to balance workload and promote efficiency. Coordinate with PCRs and MAs to monitor patient registration and provider workload. Ensure adherence to clinic policies, procedures, and safety practices. Coach and motivate staff to enhance engagement and retention. Implement systems to improve patient intake, flow, and satisfaction. Monitor customer service quality and ensure adherence to protocols. Report opportunities for patient care improvements to management. Ensure coverage for clinical and clerical support areas as needed. Troubleshoot daily staff issues and provide solutions. Ensure compliance with HIPAA and clinic quality standards. Participate in quality improvement initiatives and provide feedback. Conduct performance evaluations and provide ongoing feedback to staff. Promote teamwork between clinical and clerical areas. Support training new MAs and PCRs as assigned. Lead department meetings and attend organizational leadership meetings. Monitor budget and practice cost-effective measures. Perform related duties as assigned. Medical Assistants: Supervise MAs in patient history documentation, treatments, and medication administration. Assist with VFC audits and Quarterly Metric compliance. Coordinate medical supply orders under supervision. Serve as liaison between Walk-In Wellness Center and Emergency Department triage. Monitor quality control checks on medical equipment and diagnostic tests. Monitor lab electronic billing processes. Monitor room assignments and transitions during clinic shifts. Patient Care Representatives: Liaison for managed care services and program policies implementation. Maintain EMR and insurance coverage knowledge. Ensure accuracy of batch money and petty cash handling. Implement workflows to enhance clerical staff efficiency. Manage physician appointment scheduling via EMR. Monitor office supplies within budget limits and handle appointment scheduling and calls.

Requirements

High School Diploma or GED required.
Proficiency in MS Office applications (Outlook, Word, PowerPoint, Excel).
Current and valid driver's license.
Ability to read and write proficiently using the English language.

Nice To Haves

Bilingual English/Spanish preferred/at some locations required.

Responsibilities

Direct and assist MAs and PCRs to maintain efficient patient flow.
Communicate assignments and provide backup support as needed.
Delegate work assignments to balance workload and promote efficiency.
Coordinate with PCRs and MAs to monitor patient registration and provider workload.
Ensure adherence to clinic policies, procedures, and safety practices.
Coach and motivate staff to enhance engagement and retention.
Implement systems to improve patient intake, flow, and satisfaction.
Monitor customer service quality and ensure adherence to protocols.
Report opportunities for patient care improvements to management.
Ensure coverage for clinical and clerical support areas as needed.
Troubleshoot daily staff issues and provide solutions.
Ensure compliance with HIPAA and clinic quality standards.
Participate in quality improvement initiatives and provide feedback.
Conduct performance evaluations and provide ongoing feedback to staff.
Promote teamwork between clinical and clerical areas.
Support training new MAs and PCRs as assigned.
Lead department meetings and attend organizational leadership meetings.
Monitor budget and practice cost-effective measures.
Perform related duties as assigned.
Supervise MAs in patient history documentation, treatments, and medication administration.
Assist with VFC audits and Quarterly Metric compliance.
Coordinate medical supply orders under supervision.
Serve as liaison between Walk-In Wellness Center and Emergency Department triage.
Monitor quality control checks on medical equipment and diagnostic tests.
Monitor lab electronic billing processes.
Monitor room assignments and transitions during clinic shifts.
Liaison for managed care services and program policies implementation.
Maintain EMR and insurance coverage knowledge.
Ensure accuracy of batch money and petty cash handling.
Implement workflows to enhance clerical staff efficiency.
Manage physician appointment scheduling via EMR.
Monitor office supplies within budget limits and handle appointment scheduling and calls.