Practice Manager - Rome - Oneida - Full Time - Days

Mohawk Valley Health System•City of Oneida, NY

3d•$60,000 - $90,000

About The Position

The Practice Manager will oversee administrative operations in a medical group primary or specialty care office(s). Ensure the smooth and efficient functioning of one or more healthcare office(s) by managing administrative tasks, staff and schedules, and fostering a positive patient and employee experience. The ideal candidate will possess excellent organizational and communication skills, along with a strong understanding of healthcare regulations and office management procedures.

Requirements

REQUIRED:
Bachelor’s degree in business administration, healthcare, a related degree or equivalent experience.
3 years of experience in a healthcare setting.
1 year of supervisory or lead experience.
Demonstrated leadership and interpersonal skills with the ability to motivate and inspire a team.
Excellent organizational and multitasking abilities, with keen attention to detail.
Proficiency in medical billing software and electronic health records (EHR) systems.
Knowledge of healthcare regulations, including HIPAA compliance.
Excellent interpersonal, verbal and written communication skills.
Ability to adapt to changing priorities and work well under pressure.

Responsibilities

Administrative Oversight:
Manage day-to-day administrative operations of the medical office(s).
Oversee scheduling, appointment coordination, and patient registration processes.
Ensure compliance with healthcare regulations and maintain accurate medical records.
Staff Management:
Supervise, coach and provide feedback to improve staff productivity and efficiency.
Foster a positive work environment and promote teamwork among office staff.
Responsible for the training and supervision of staff members, fostering a culture of teamwork, accountability, and professional development.
In partnership with leadership and Human Resources, make decisions or recommendations related to performance management, hiring, transfers, corrective actions, terminations, etc. Resolve staff issues and grievances in a fair, timely and consistent manner, also in partnership with HR.
Financial Management:
Oversee billing and coding processes, including insurance claims and patient billing.
Ensure appropriate co-pay and other receivable collections.
Collaborate with the finance department to develop and manage office budgets.
Facilities Management:
Coordinate maintenance and repair activities for the medical office.
Ensure a clean, safe, and welcoming environment for patients and staff.
Manage inventory of office supplies and equipment.
Patient Experience:
Serve as a primary point of contact for patient inquiries and concerns.
Implement policies and procedures to enhance the patient experience and satisfaction.
Address patient complaints and resolve issues in a timely and professional manner.
Compliance and Regulatory Affairs:
Stay up-to-date on healthcare laws, regulations, and industry best practices.
Ensure compliance with HIPAA regulations and other applicable healthcare standards.
Collaborate with legal and compliance teams to address regulatory issues and mitigate risks.
Quality Assurance:
Implement quality improvement initiatives to maintain high standards of patient care and satisfaction, including monitoring outcomes and implementing corrective measures when indicated.
Technology Integration:
Implement innovative systems to streamline operations, improve patient engagement, and enhance the delivery of healthcare services.
Support new technology implementation with Information Technology
Performs related duties as assigned.