Practice Manager – Jefferson City Clinics

University of Missouri Health Care • Jefferson City, MO

2d • $84,427 - $137,654

About The Position

MU Health Care is looking for a dynamic Practice Manager to lead the charge for our clinics in Jefferson City. As a key player in advancing the health of our patients, you will tirelessly foster an environment centered on patient care, embodying the values of care, deliver, innovate, and serve. We seek a candidate who can build and lead high-performing teams through a process of selection, training, coaching, and support. Your role involves not just managing budgets and financial targets but also ensuring high patient and staff satisfaction, making a mark with a culture of Yes. As the orchestrator of seamless patient services, you will drive improvements in access and efficiency, resolving operational challenges through effective communication and collaboration. Join us in this pivotal role, representing MU Health Care with passion and commitment while making a meaningful impact on healthcare delivery. ABOUT MU HEALTH CARE MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Requirements

• Bachelor’s degree.
• Two (2) years of experience in a healthcare setting and one (1) year of supervisory experience. One (1) year of experience in a healthcare-related fellowship program and a master’s degree in business, healthcare administration, or a related area may be substituted for the experience and supervisory requirements.

Nice To Haves

• Bachelor's degree in a health or business related field.
• Master’s degree in business or healthcare administration.
• Two (2) years of supervisory experience.
• Experience in a medical practice or ambulatory care experience.
• Experience with finance, budgets and process improvement strongly preferred.
• Additional license/certification requirements as determined by the hiring department

Responsibilities

• Create a high-performing team(s) by interviewing, selecting, training, evaluating, coaching, counseling, disciplining, and leading staff within assigned areas of responsibility.
• Assist with the development, administration, and achievement of the budget and financial targets of the assigned clinic(s).
• Achieve and maintain high patient satisfaction by creating a culture of Yes, investigating and responding to patient problems and complaints, and following up on satisfaction surveys.
• Achieve and maintain high staff satisfaction by leading, developing, and supporting a high-performing team.
• Consistently communicate with staff to keep all informed of goals, expectations, policy/procedure changes, and activities relating to the assigned areas and all of MU Health Care.
• Ensure the prompt delivery of patient services by implementing improvements and enhancements to patient access and efficient patient flow.
• Establish, maintain, and monitor staffing levels, productivity, and throughput.
• Confer with supervisors, departmental chairs and administrators, practice physicians, and others to resolve operational problems and to promote excellence in the delivery of care.
• Coordinate and direct the development of processes and procedures for assigned areas, which are compatible with established policies of MU Health Care.
• Develop and produce monthly practice activity reports related to clinical, financial, and operational outcomes.
• Represent the area of responsibility as needed or requested by the supervisor or administration.
• Manage the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.
• Monitor and oversee time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.
• May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees