Practice Manager for Idaho Orthodontics

Specialty Dental Brands-ID•Pocatello, ID

About The Position

An Office Manager oversees the daily operations of the practice, ensuring efficient patient scheduling, billing, and staff coordination. They manage administrative tasks, support team performance, and uphold a high standard of patient care and service. This role is essential in creating a smooth, organized, and welcoming environment for both patients and staff.

Requirements

Minimum 3–5 years of experience in office management, preferably in a dental or healthcare setting.
Strong leadership skills with demonstrated ability to motivate and manage a team.
Knowledge of dental office procedures, insurance processes, and scheduling systems.
Experience with financial reporting and practice management software.
Excellent communication, organizational, and problem-solving skills.
Ability to multi-task in a fast-paced environment and maintain composure under pressure.
Understanding of HIPAA and OSHA standards and healthcare compliance requirements.
High school diploma required; Associate’s or Bachelor’s degree in healthcare administration or business preferred.
CPR certification and ongoing commitment to continuing education and professional development.

Responsibilities

Ensure all daily operations of the practice (multi-location) reflect our mission, values, and patient-centered care.
Oversee and help resolve insurance, financial, and scheduling issues daily to maintain a seamless patient experience.
Oversee effective patient flow and staff productivity to support clinical operations and practice goals.
Maintain and manage the master calendar for all practice locations, as assigned.
Coordinate daily schedules, emergency patient needs, and monthly provider rotations.
Communicate schedule changes promptly to affected team members.
Monitor and manage staff workload and daily task performance.
Hold staff accountable and coach them toward high performance.
Administer progressive discipline policies in collaboration with Human Resources.
Track practice metrics and prepare daily and weekly performance reports.
Review and maintain accurate timecard for each team member. Approve timecards by Payroll’s bi-weekly deadline.
Assist doctors in analyzing practice performance and developing improvement strategies.
Perform daily quality assurance checks on patient records and follow up on any issues.
Ensure OSHA compliance including: maintain OSHA logs, coordinate training, and oversee documentation across all locations, as assigned..
Schedule and manage regular training sessions for front office and clinical staff.
Lead monthly administrative and leadership meetings.
Develop agendas, coordinate meeting content, and ensure follow-through on initiatives.