Practice Manager

Pain Specialist of America LLC•San Marcos, TX

28d

About The Position

Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives. The Practice Manager must be well organized and excellent at communication. They will be responsible for the daily management and oversight of all employees at the location, ensuring high levels of operational efficiency. Goals include the development and fostering of a culture focused on exceptional customer service. Emphasis will also be placed on compliance with regulatory and privacy standards.

Requirements

Bachelor’s degree in Healthcare Administration, Public Health, Business, or similar is preferred
Prior experience in healthcare is desired
Prior experience in a manager role in healthcare is desired
Effective problem-solving skills and a desire to address little problems before they become big problems. Working knowledge of federal and state regulations that impact clinic operations, including HIPAA. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
Excellent organizational and interpersonal communication skills
Demonstrated ability to manage multiple priorities
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence and procedure manuals
Ability to work effectively by presenting information and responding to questions from groups of managers, clients, customers and physicians
Hearing: Adequate to perform job duties in person and over the telephone
Speaking: Must be able to communicate clearly in person and over the telephone
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
Other: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift
Possible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic and/or OR environment

Responsibilities

Supervises staff and oversees daily office operations
Establishes and maintains schedules, allocation of staff resources, and assures effective patient care
Trains and rotates office staff through various office duties to ensure cross-coverage in all areas
Assesses staff performance. Completes a 90-day review on all new hires and an annual review on established employees
Conducts office staff meetings regularly.
Monitors time clocks daily, limiting overtime and time-off requests
Verifies all timesheets with HR department by Friday end of day.
Oversees daily deposits and till reconciliation
Oversees inventory and ordering of office supplies
Ensures all staff:
Answer telephone in a timely and professional manner, preferably within three (3) rings
Routinely demonstrate superior customer service skills
Communicate with customers in a courteous, professional, cooperative and mature manner
Recognize and respond appropriately to violent/abusive situations, bomb threats, fire and emergency situations
Accurately take messages and conveys information to recipient
Protect patient confidentiality per policies and procedures
Scans and enter information into Electronic Health Record accurately and timely
Demonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits.
Performs Environment of Care functions:
Oversees and maintains a safe environment for employees, patients and visitors
Assures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintained
Completes work/repair orders in a timely manner
Coordinates and prepares office and staff for potential weather-related disasters
Communicates with corporate office for current updates and maintains an open line of communication with staff
Oversees schedule and coordinates appointment cancellations as needed.
Management of Medical Records Requests:
Follows company protocol for release of medical records
Works with Administrator to develop, implement, and monitor effective programs
Assures staff meets deadlines on projects assigned (i.e., annual training, health requirements).
Attends Manager meetings
Performs other duties as needed or assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.