Practice Manager

IVX Health•Jacksonville, FL

About The Position

Practice Manager – Jacksonville, FL Market Full-Time | Multi-Center Oversight | Healthcare Leadership Lead with Purpose. Deliver with Compassion. Are you a skilled healthcare leader ready to make a meaningful impact in a growing, patient-first organization? IVX Health is seeking a dynamic Practice Manager to oversee our infusion centers in the Jacksonville market - specifically in Avondale & Yulee. The Practice Manager will lead both clinical and administrative teams across multiple sites, driving operational excellence and ensuring a consistently exceptional patient experience. About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Requirements

3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting
Proven success managing both clinical and administrative teams
Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics
Excellent communication skills, with the ability to build trust across diverse teams
Solutions-focused mindset with the ability to troubleshoot, resolve conflicts, and implement improvements
High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness

Nice To Haves

Experience in healthcare front desk operations, patient access, or revenue cycle preferred
Bachelor’s degree in healthcare administration, business, nursing, or related field preferred

Responsibilities

Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations.
Directly supervise both clinical and non-clinical staff, including hiring, scheduling, payroll, PTO management, and performance development.
Drive success in pre-visit verification, patient onboarding, scheduling and retention, and accurate EMR documentation in partnership with front desk staff.
Collaborate with clinical teams, regional leadership, and centralized departments (revenue cycle, pharmacy, etc.) to ensure clean workflows and efficient, reimbursable care.
Own center-level business performance metrics and collaborate with the Regional Operations Director and VP to hit financial goals.
Serve as the primary liaison for non-referring vendor relationships, including supervising physicians, community groups, and strategic drug partners.
Reinforce IVX’s values and standards by fostering a culture of operational rigor, continuous improvement, and collaborative leadership.
Strategize alongside Business Development Managers to support referral relationships and market expansion efforts.

Benefits

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.