Practice Manager - Optical

Sacred Circle • Salt Lake City, UT

11d • Onsite

About The Position

As an entity of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.

Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!

Sacred Circle Healthcare is seeking a full-time, Practice Manager - Optical, in Salt Lake City, Utah.

Job Summary

General Summary of Duties:
The Ancillary Services Practice Manager is responsible for providing management and oversight of daily support activities for the assigned department. The Practice Manager works in partnership with the Clinical Ancillary Services Director to ensure the provision of optimal patient care and ensure attainment of the organizational mission.

Requirements

• Training program associated with area of supervision – example: Optician Certification Program
• Minimum of 8 years as Support Staff in assigned area AND at least 2 years as a Supervisor.
• Current BLS Certification from AHA (or ability to acquire it within 6 months of starting position).
• Any Certifications and/or Licensing required for the area where they previously acted as Support Staff – example: Certified Ophthalmic Assistant, Certification by American Board of Opticianry, etc.
• Experience working with the Native American community. Experience working in a healthcare setting.

Nice To Haves

• Minimum of 10 years as Support Staff in assigned area AND at least 3 years as a Supervisor.
• Demonstrate strong skills in the management of Support Staff.
• Expert ability to perform in a fast-paced environment.
• Knowledge of business and management principles.
• Expert skill in customer service.
• Strong communication skills, including writing, speaking and active listening.
• Strong problem solving and critical thinking skills.
• Strong organizational skills and attention to detail.
• Strong ability to react calmly and effectively in emergency situations.
• Ability to facilitate, train, coach, and develop excellent patient centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Ability to work independently and set priorities under minimal supervision.
• Ability to preserve confidentiality of information.

Responsibilities

• Works with HR and the Clinical Ancillary Services Director in the hiring of needed support staff in assigned area.
• Responsible for overseeing clinical operations in the assigned area including: support staff scheduling, patient flow and quality improvement initiatives.
• Review and update assigned support staff hours in pay recording program and ensure they are updated in a timely manner for bi-weekly pay periods.
• Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure appropriate staffing levels are maintained.
• Works under the direction of the Clinical Ancillary Services Director to ensure appropriate policies and procedures are being endorsed this includes: performing quarterly one-on-one’s, annual reviews, performing/documenting needed coaching and/or initial write-ups for the assigned support staff.
• Collaborates with the Clinical Ancillary Services Director to develop and administer appropriate training for the staff of the assigned department.
• Collaborates with Operations Managers to ensure front office staff are following appropriate workflows and scheduling templates and are collecting needed payments as indicated by the needs of the assigned area(s).
• Handles patient complaints that occur in the assigned clinical area(s).
• Be aware of support staff needs and assisting as needed (where appropriate) – examples: assisting with patient care or assisting with patient visit prioritization.
• Performs duties related to product management, inventory management, and cost of goods.
• Participates in professional development activities and maintains indicated professional affiliations.
• Attends required meetings and participates in committees as directed by the Clinical Ancillary Services Director.
• Reads, understands, and adheres to all Sacred Circle Health Care Policies and Procedures.
• Practices and adheres to the Code of Conduct and Mission and Values Statements.
• Other Duties as Assigned

Benefits

• Competitive pay
• Healthcare coverage for you and your family
• Generous PTO, paid holidays and floating holidays to celebrate what is important to you (prorated for part-time employees)
• Retirement matching to invest in your future
• Colleagues that are unparalleled
• A culture that is second to none

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees