Optical Area Manager

CLEAR SIGHT PARTNERS, LLC•Saint Petersburg, FL

About The Position

Come see the difference! No weekend or evenings! Competitive monthly bonus! Base salary commensurate with experience. We are looking for a leader to join our Optical team and oversee several locations to provide support to our Optical team, by managing by leading, developing the team and monitoring the performance of the locations to ensure that we are providing the highest level of service to our patients. We are building West Central Florida’s premier destination for fully-integrated ophthalmology, medical optometry and optical retail services. At Opti-mart, a Sight360 company, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to care for our patient’s sight every day. We’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients.

Requirements

2 to 4 years of retail management experience required.
Optical management experience preferred.
Proven ability to conduct effective assessment of employees and retail operation.
Current/active Optician License required
Ability to lead and develop team.
Ability to work well with all levels of management, build partnerships and influence teams.
Highly organized and able to adapt to quickly changing priorities.
Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently.
Proven quality experience as demonstrated through historical work/achievements
Excellent verbal, written communication, and presentation skills
Problem solving, analytical and strategic skills required
Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint

Responsibilities

In partnership with Director of Optical Operations and Optical Lead, actively participate in the talent selection process for team.
Work with Optical Leads to manage daily staffing requirements including call-outs
Prepare and delivers performance reviews for direct reports.
Work with Director of Optical Operations, Optical Leads and HR to manage performance and/or employee relations issues.
Support Director of Optical Operations with coordinating training on merchandising standards, product flow, inventory flexing and signage to ensure consistency of brand experience.
Partner with Director of Optical Operations, Director of Marketing on the development of store specific presentations and merchandise concepts.
Partner with Director of Operations and Optical Lead to identify business opportunities and create action plans to drive results.
Coach and direct team to meet standards for: Patient Service Daily merchandise presentation and replenishment Pricing: Ad sets, price changes and markdown presentation
Maintain daily and weekly sales reports to track, analyze and communicate business results to Director of Optical Operations.
Manage appointment fill rate, capture rate and no-show rate
Communicate merchandise and product performance opportunities/observations to Director of Optical Operations
Manage patient complaints
Work with call center to respond to patient inquiries
Manage follow-up, recalls and confirming
Execute all company policies, procedures, processes as required and ensures full compliance of all operational procedures and paperwork as well as federal, state and local laws and regulations.
Supervise Optical Leads and Eye Care Professionals on a daily basis through activities including (but not restricted to) interviewing, motivating, delegating, promoting, counseling and coaching, performance appraisals, and terminating.
Supervise location through coaching and motivating employees to ensure quality patient experience.