Practice Manager II

FIS

About The Position

GENERAL DUTIES & RESPONSIBILITIES • Builds a consulting team and strategy to effectively execute business plan. • Develops consulting offerings to address market opportunities. • Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice. • Ensures Practice provides industry thought leadership. • Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management. • Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business. • Ensures consulting engagements provide excellent client satisfaction and client loyalty. • Manages consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning. • Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times. • Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership. • Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated. • Attracts and retains talent to meet business needs for practice. • Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations. • Maintains quality client relationships to gain referrals for new clients. • Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative. • Willing to travel 30% to 50% (or as needed). • Other related duties assigned as needed. EDUCATION REQUIREMENTS Bachelor’s degree in business administration or law or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES • Leadership, management, organizational, and team building skills. • Analytical and problem solving skills. • Ability to build relationships with C-level management, peers and others. • Broad knowledge of regulatory requirements, financial institution operations, and risk management. • Speaks and writes fluently. • Listening skills and ability to ensure open and candid two-way communication. • Ability to expresses both facts and opinions clearly and concisely. • Project management, productivity, planning, and workload management skills. • Negotiation skills regarding complex issues • Ability to work well under pressure and keep emotions under control during difficult situations. • Adaptable and dependable in fast-paced, changing business environments. • Strives for continuous improvement. • Chooses the honest, ethical course of action and is consistent in word and deed. • Relevant certification for area of expertise • Relevant aptitude for area of expertise • Willingness to travel at least 50% FIS JOB LEVEL DESCRIPTION Career level management role. Manages, perhaps through subordinate managers/supervisors, activities for multiple consulting service offerings having responsibility for results, including costs, methods and staffing and has resource management responsibilities for consulting staff. Establishes operational objectives and work plans and delegates assignments to subordinates. Objectives are reviewed by senior management to determine success of operation. This role is involved in developing, modifying and executing company policies that affect immediate operations. Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements. Regularly interacts with senior management or executive levels on matters concerning several functional areas and/or customers. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship. This level requires the ability to communicate with all levels of management. Typically requires seven to ten years management experience in financial services industry or consulting.

Requirements

Bachelor’s degree in business administration or law or the equivalent combination of education, training, or work experience.
Leadership, management, organizational, and team building skills.
Analytical and problem solving skills.
Ability to build relationships with C-level management, peers and others.
Broad knowledge of regulatory requirements, financial institution operations, and risk management.
Speaks and writes fluently.
Listening skills and ability to ensure open and candid two-way communication.
Ability to expresses both facts and opinions clearly and concisely.
Project management, productivity, planning, and workload management skills.
Negotiation skills regarding complex issues
Ability to work well under pressure and keep emotions under control during difficult situations.
Adaptable and dependable in fast-paced, changing business environments.
Strives for continuous improvement.
Chooses the honest, ethical course of action and is consistent in word and deed.
Relevant certification for area of expertise
Relevant aptitude for area of expertise
Willingness to travel at least 50%
Typically requires seven to ten years management experience in financial services industry or consulting.

Responsibilities

Builds a consulting team and strategy to effectively execute business plan.
Develops consulting offerings to address market opportunities.
Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice.
Ensures Practice provides industry thought leadership.
Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management.
Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business.
Ensures consulting engagements provide excellent client satisfaction and client loyalty.
Manages consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning.
Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times.
Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership.
Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated.
Attracts and retains talent to meet business needs for practice.
Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.
Maintains quality client relationships to gain referrals for new clients.
Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative.
Willing to travel 30% to 50% (or as needed).
Other related duties assigned as needed.