Practice Lead

Smile Doctors•Pensacola, FL

About The Position

Looking for a career that makes you smile? We’re seeking a Practice Lead to join our growing team. How you’ll make us better: Responsible for supporting a clinic team in partnership with the clinic’s Practice Director and doctor to achieve smooth operations, and high levels of patient and team member satisfaction in their practice locations. Creates and fosters positive relationships with the team, doctor, patients, and the community. Supports clinic growth and developmentLeads, supports, and coaches team members Assists Practice Director, Regional Manager or Regional Director of Administration with scheduling and daily/monthly reporting May be assigned to lead morning huddle to communicate operational updates and performance metrics Ensures protocols and processes are implemented At the direction of Practice Director, works with the doctor and the team regarding team members work assignments and clinic priorities Assists in reviewing controllable costs including but not limited to inventory, supplies, and maintenance Works with Field Marketing Representatives and/or Local Marketing Liaisons on community events and local store marketing efforts Assists with recruiting and training Handles patient escalations and will consult with Practice Director or Regional Manager as needed Assists Practice Director regarding compliance with OSHA, HIPPA and State Dental Board regulations Your special skills: We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in: Intermediate coaching skills Ability to find creative solutions in solving problems Ability to manage time, multi-task and prioritize work Prerequisites for success: High School Diploma or equivalent requiredMinimum two (2) years of Clinician or Treatment Coordinator experience with Smile Doctors or affiliated practice required The Perks: In exchange for the dynamic contribution you’ll bring to our team, we offer: Competitive salary Medical, dental, vision and life insurance Short and long-term disability coverage 401(k) plan 2 weeks paid time off in your first year + paid holidays Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Requirements

Intermediate coaching skills
Ability to find creative solutions in solving problems
Ability to manage time, multi-task and prioritize work
High School Diploma or equivalent required
Minimum two (2) years of Clinician or Treatment Coordinator experience with Smile Doctors or affiliated practice required

Responsibilities

Responsible for supporting a clinic team in partnership with the clinic’s Practice Director and doctor to achieve smooth operations, and high levels of patient and team member satisfaction in their practice locations.
Creates and fosters positive relationships with the team, doctor, patients, and the community.
Supports clinic growth and development
Leads, supports, and coaches team members
Assists Practice Director, Regional Manager or Regional Director of Administration with scheduling and daily/monthly reporting
May be assigned to lead morning huddle to communicate operational updates and performance metrics
Ensures protocols and processes are implemented
At the direction of Practice Director, works with the doctor and the team regarding team members work assignments and clinic priorities
Assists in reviewing controllable costs including but not limited to inventory, supplies, and maintenance
Works with Field Marketing Representatives and/or Local Marketing Liaisons on community events and local store marketing efforts
Assists with recruiting and training
Handles patient escalations and will consult with Practice Director or Regional Manager as needed
Assists Practice Director regarding compliance with OSHA, HIPPA and State Dental Board regulations