Healthcare Practice Lead

West Monroe • Chicago, IL

22h • $380,000 - $418,000 • Hybrid

About The Position

West Monroe is seeking a Practice Lead, Healthcare (Payer) to drive the next phase of growth for our healthcare consulting business. This is a market-facing leadership role responsible for shaping and scaling our payer offerings, expanding executive client relationships, and delivering measurable impact across business and technology transformation initiatives.
As a senior leader within our Healthcare Practice, you will operate at the intersection of strategy, growth, and delivery—defining how we bring differentiated solutions to market. You’ll serve as a trusted advisor to C-suite clients, build and lead high-performing teams, and drive sustained revenue and market expansion.
This role is ideal for a proven practice builder with deep healthcare payer expertise, strong executive relationships, and the ability to connect business strategy with enabling technology in a rapidly evolving market.

Requirements

• 12+ years of consulting experience, including leadership of large-scale programs and teams
• Demonstrated success building and growing a consulting practice
• Strong business development track record with an active network of healthcare payer C-suite relationships
• Deep expertise across payer operations, including mid and front-office functions (e.g., care management, claims, member experience)
• Recognized thought leadership in the healthcare payer space, with the ability to shape client agendas and market perspectives
• Strong understanding of payer technology ecosystems, including core platforms and the role of technology in enabling transformation
• Technical and functional depth, with the ability to connect infrastructure, platforms, and business outcomes
• Experience leading complex initiatives, including systems integration and enterprise transformation
• Expertise in key industry domains such as cost optimization, Medicaid, and regulatory-driven transformation
• Executive presence with strong influencing and advisory skills
• Exceptional leadership, communication, and team-building capabilities
• Passion for developing talent and delivering meaningful client impact
• Ability to travel based on client and business needs
• Hybrid expectation: in-person three days per week

Responsibilities

• Lead the expansion of West Monroe’s healthcare payer practice, driving new revenue and market share
• Originate and close new business through an established network of C-suite payer executives
• Serve as a trusted advisor to senior leaders, shaping and influencing large-scale transformation initiatives
• Build and grow strategic accounts, creating long-term partnerships and recurring revenue streams
• Elevate West Monroe’s thought leadership across mid and front-office functions (e.g., operations, care management, member engagement, claims)
• Define and execute the vision and go-to-market strategy for the Healthcare Payer Practice
• Own financial performance, including revenue growth, profitability, and pipeline health
• Translate market trends—such as cost takeout, Medicaid transformation, and value-based care—into scalable, differentiated offerings
• Advance integrated capabilities across business and technology consulting
• Recruit, develop, and lead a high-performing, diverse team
• Bring a proven track record of building and scaling consulting practices or capability areas
• Establish delivery methodologies and standards that ensure consistent, high-quality outcomes
• Foster a culture of collaboration, inclusion, and continuous development
• Build leadership bench strength and long-term capability
• Provide executive oversight across a portfolio of engagements
• Act as an escalation point for complex client situations
• Sponsor key programs and guide teams toward innovative, outcome-driven solutions
• Ensure engagements are delivered on time, on budget, and with exceptional client satisfaction

Benefits

• Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses.
• Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year.
• Eligibility for ten weeks of paid parental leave will also be available upon hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees