Healthcare Coordinator Lead

Westside Family Healthcare Inc•New Castle, DE

48m

About The Position

WESTSIDE IS LOOKING for a Lead Healthcare Coordinator! JOIN THE TEAM TAKING CARE OF YOUR COMMUNITY! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Lead Healthcare Coordinator provides expertise, orientation, training and mentorship to Healthcare Coordinators (HCCs) and functions as a Healthcare Coordinator. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME. A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. Our Mission: To improve the health of our communities by providing equal access to quality healthcare Our Vision: Achieve health equity for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Requirements

High school diploma or GED
Experience working in healthcare or health insurance
Experience with Microsoft Outlook, Word, Excel and PowerPoint, and electronic medical records software
Fluency in written and spoken English and spoken Spanish

Responsibilities

Be the primary source of knowledge and expertise for insurance referrals and prior authorizations
Work closely with the MHC to build and maintain partnerships with specialist groups, facilities, funded programs, registries, and health plans in the medical neighborhood
Work closely with the MHC to maintain written workflow processes and procedures for staff
Distribute medical specialty referral requests and procedure orders to Healthcare Coordinators (HCCs)
Develop and maintain training materials and provide training, ongoing support, mentoring and remediation for HCCs as needed
Visit clinical sites to assist Healthcare Coordinators as required and offer direct, on-site support
Maintain updated lists of specialist and imaging resources for use by the HCCs and for distribution to patients
Evaluate current processes and develop and implement improvement initiatives for the Healthcare Coordination Department
Resolve patient complaints and answer patients’ questions regarding Healthcare Coordination policies and procedures
Maintain access to Health Information Exchange (DHIN) and other related systems, and support and train staff in utilizing these programs to coordinate care
Perform the responsibilities outlined in the Healthcare Coordinator I job description