Practice Integration Manager

Hu-Friedy Mfg. Co., LLC • Des Plaines, IL

4h

About The Position

The Practice Integration Manager (PIM) is the strategic architect of the post-sale customer experience at HuFriedyGroup.  Unlike traditional training roles, the PIM is responsible for clinical integration - ensuring high-performance technologies and protocols from "new equipment" through "successful integration."  This role is pivotal in streamlining and enhancing the utilization of HuFriedyGroup products and services within dental practices.

Reporting to the Director, Global Customer & Partner Experience (CX), this role exists to decouple sales acquisition from clinical adoption.  The PIM leads a high-impact team of clinical contractors to transform a customer's purchase into a seamless, high-return on investment workflow. The PIM ensures that HuFriedyGroup technology is not just delivered, but is also deeply embedded into the daily flow of the dental practices.

The ideal candidate possesses a unique blend of clinical expertise, a passion for teaching, and a sharp eye for practice optimization. They are a "success closer" who understands that our job is not done when the product arrives - it is done when the entire dental team has the audacity to succeed with our tools.

 This position is responsible for overseeing the seamless integration of clinical, administrative, and technological processes to ensure cohesive workflows and improved patient outcomes. The Practice Integration Manager collaborates closely with doctors, clinicians, and administrative staff to align usage protocols, implement best practices, and support initiatives. Ultimately, the Practice Integration Manager ensures that integrated practices operate smoothly, efficiently, and in compliance with clinical standards.

Requirements

• Associate's degree in dental hygiene
• Active license as a Registered Dental Hygienist (RDH)
• Minimum of 5 years of experience working as a RDH
• 3+ years of experience working in a corporate clinical role (e.g. Clinical Educator, Implementation Specialist, or Field Sales Support), specifically focused on post-sale technology adoption
• Ability to travel 20%
• Experience managing a remote workforce, including hiring, performance auditing, and scheduling logistics
• Proven track record of navigating complexities of large Group Practices or DSOs, where standardization of care is the primary goal
• Ability and desire to continually improve knowledge of clinical effectiveness, customer experience, and user adoption best practices
• Strong knowledge of dental operations, clinical workflows, and regulatory requirements.
• Excellent communication, organizational, and project management skills.

Nice To Haves

• Prior experience leading or providing education for registered dental hygienists

Responsibilities

• Drive Clinical Adoption & Habit: Lead the end-to-end clinical onboarding process for new technology, ensuring that HFG products move from "new equipment" to "daily clinical standard" within the first 30 days.
• Architect the "Day 2 Experience": Develop and execute integration strategies that decouple sales acquisition from clinical adoption, allowing the Sales team to focus on new business with ensuring 100% utilization of HuFriedyGroup ecosystems.
• Manage Strategic Clinical Partners: Lead, recruit, and certify a high-performing team of hygiene contractors.  Ensure they are not just "trainers," but integration consultants capable of driving practice ROI and customer satisfaction.
• Optimize Practice Workflow: Consult with DSOs and private practices to identify "cold zones" where HuFriedyGroup technology is underutilized, converting them into active, revenue-generating zones through staff education and workflow optimization.
• Champion Product Pull-Through: Collaborate with Strategic Business Units to ensure that equipment launches are supported by a seamless consumable pull-through strategy, capturing 2-3% organic growth often lost during "clunky" transitions.
• Measure Integration Impact: Establish and report on Key Performance Indicators (KPIs) beyond simple satisfaction, focusing on product utilization rates, staff competency, and long-term customer loyalty.
• Cross-functional Strategy: Interface with Marketing & Global Education to refine training content, ensuring it evolves from "how-to" instructions into "how-to-succeed" clinical programs.
• Cultivate Community "Pull": Act as a brand ambassador at dental conventions and regional "Look & Learn" events, creating a referral loop by showcasing the HFG "Unified Customer Experience."
• Financial & Operational Stewardship: Oversee the logistical health of the integration program, including contractor scheduling, invoicing, and cost-control measures, ensuring a premium service experience with a lean operational footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree