Practice integration associate

Privia Health

17h•Remote

About The Position

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. As a key member of the Practice Integration team, the Practice Integration Associate helps to drive Privia’s process in onboarding and integrating top doctors into our national high performance network. The Practice Integration Associate serves as a key point person for all of the market-based and national Practice Integration team members, facilitating seamless coordination and communication. Additionally, you'll provide centralized knowledge management, support team member onboarding activities, and contribute to the development of optimal operating models for efficient work processes.

Requirements

Bachelor's degree preferred or equivalent relevant experience
2+ years of experience in a professional environment
Meeting management / coordination experience
Experience with data collection, reporting, and document management
Must comply with HIPAA rules and regulations
Minimal travel as needed (<20%)
Collaborative and able to create visible value
Team approach to working with others, ability to perform a variety of duties within any work-day
Organizational skills from planning to execution of tasks and projects.
Process oriented with the ability to drive a project to completion
Conflict management skills
Ability to work in a very fast-paced and changing work environment
Problem solving skills with a proven track record
Attention to detail
Ability to work independently and as a team member
Self-directed and resourceful
Excellent communication and client facing skills
Excellent organizational skills

Responsibilities

Own and manage documentation, policies, and processes for Implementation and Training, often times across multiple teams at Privia; lead efforts to review and revise documentation and policies quarterly
Manage updates to team wide project management tools and care center account tools (e.g. Monday.com, Salesforce, Privia University)
Manage updates to Implementation and Training team intranet
Manage incoming requests for training materials and knowledge articles
Support and work with Directors to document new processes and roll out adjustments where needed on the project plan and team resources.
Review and communicate content changes during Implementation, Training, or Practice Integration team meetings
An expert on the Privia Implementation and Training team processes, tools, and systems including the athenaOne EHR platform
Own the creation and updates for all team onboarding documentation, including videos, guides, and playbooks
Coordinate onboarding activities across resources and markets to create a streamlined experience
Develop and facilitate skills assessment upon hire and annually thereafter
Develop and facilitate teach back sessions for Implementation and Training team members
Coordinate and execute ad hoc skill or knowledge based team trainings as opportunities are identified by Directors
Document meeting minutes and coordinate follow up activities for Implementation and Training team meetings
Provide issue management tracking, resolution, and ongoing support
Establish strong relationships with our market based team members
Provide go-live support, as needed
Publish and maintain Privia Connect Knowledge articles
Manage and maintain the Practice Integration team calendar, team site, and Department wide monthly meeting
Maintain the department’s NHO slide deck and manage the host assignments
Create and maintain implementation and training team metric trackers, reports, and dashboards
Manage, organize, and ensure accuracy of care center data in Salesforce and Monday.com
Run and distribute athenaNet eLearning reports across markets
Run and distribute biweekly Implementation reports for athenaOne onboarding teams
Review and disseminate post-live surveys to market/team leadership as feedback comes in
Create newly closed Care Center acronyms to kick off Privia’s implementation process