Practice Growth Manager / Scheduler (Veterinary)
About The Position
Brook Farm Veterinary Center is a veterinary practice committed to excellent medicine and a high-quality client experience. We are entering an exciting period of growth and are looking for a Practice Growth Manager / Scheduler to help expand our client base, strengthen retention, and increase follow-through on recommended care—especially wellness, dentistry, and surgery. This is a highly collaborative, client-facing role for someone who is organized, proactive, and motivated by measurable results. You’ll help our practice grow by making sure clients feel supported, appointments get booked, and care plans don’t get dropped. This role works closely with the front desk team, technicians, and doctors.
Requirements
- Friendly, confident, and enjoys working with people
- Organized and dependable with strong follow-through
- Comfortable discussing care recommendations and helping clients schedule next steps
- Able to switch tasks quickly and stay calm during busy moments
Nice To Haves
- Veterinary, medical, dental office, or customer service experience
- Scheduling/phone experience
- Social media posting and basic content creation
- Canva/basic design skills
- Event planning or community outreach
Responsibilities
- Answer phones and help schedule appointments (new clients, existing clients, urgent needs)
- Meet and welcome new clients when they arrive
- Follow up with people who call or message us so we can get them scheduled
- Help clients understand the next steps after the doctor’s exam (rechecks, procedures, follow-ups)
- Book recheck appointments before clients leave
- Help clients schedule dentals and surgeries when those are recommended
- Encourage clients to book the next wellness visit ahead of time when appropriate
- Track “recommended but not scheduled yet” items and follow up with clients
- Help request and manage online reviews, and bring client feedback to leadership
- Post on social media (Facebook/Instagram) with photos, short videos, and reminders (with permission)
- Create simple emails/newsletters for clients (examples: monthly updates, seasonal reminders, promotions)
- Attend local pet events, adoption events, and fundraisers and represent the practice
- Build relationships with local partners (groomers, trainers, rescues, daycares) and help develop a referral program
Benefits
- Veterinary care discounts
- Paid time off
- Performance incentives
- Growth opportunity into a long-term leadership role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
