Practice Coordinator, Mental Health

Teladoc

3d•$20 - $25•Hybrid

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Summary of Position The Practice Coordinator, Mental Health will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team.

Requirements

Ability to adapt to new situations.
Excellent customer service skills.
Knowledge of medical terms and practices.
Strong interpersonal and communication skills.
Attention to detail and organization.
2-4 years of healthcare experience or experience in an ambulatory medical office (Mental Health experience preferred).
Excellent oral and written communication skills.
Customer service oriented.
Experience supporting physicians.
Ability to work in a fast-paced environment and meet deadlines.
Well-organized and self-motivated.
Strong written communication skills.
Team player with effective interaction skills.
Ability to generate reports and documents.
Proficient in Microsoft Office Suite.
High School Diploma required, Bachelor's degree preferred.
No specific license or credential required.
Required license or credential needed to perform job: N/A

Responsibilities

Schedule, cancel, and reschedule patient appointments.
Provide service recovery and proactive support to enhance member experience.
Inform patients about updates and changes.
Assist members in connecting with suitable providers.
Handle member escalations and direct inquiries or complaints appropriately.
Monitor provider schedules to optimize patient flow in a virtual care setting.
Aid in referral management and billing processes.
Support clinicians and Care Team staff with referrals and prior authorizations.
Provide administrative and technical support for CME, financial reimbursement, licensing, and other tasks.
Address provider requests and escalate as needed.
Support new physician onboarding and monitor credentialing and training progress.
Partner with the credentialing team to manage physician license approvals, renewals, and expirations.
Provide feedback to management on training needs, physician performance, and process improvements.
Assist with department staff meeting agendas, attendance, minutes, and follow-up items.
Participate in performance improvement projects and other related duties.
Comply with company policies and procedures.