Practice Assistant I Duxbury Internal Medicine

Beth Israel Lahey Health•Duxbury, MA

18h•Onsite

About The Position

Reports to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physician, nurses, or other health care providers. This role is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Key duties include greeting patients and visitors with courtesy and respect, serving as a central communication source, diffusing challenging situations, and maintaining patient confidentiality. The assistant performs check-in, registration, scheduling, and demographic information verification according to APG policies. They utilize computer systems for patient registration, schedule and manage appointments, obtain and enter referrals, and collect co-pays. The role also involves monitoring patient and visitor flow, acting as a liaison between patients and staff, maintaining a clean and welcoming reception area, managing signage, and ensuring appropriate audio/visual programming. Additionally, the assistant contacts relevant departments for repairs and services and ensures translation services are provided for Spanish-speaking patients and employees when needed.

Requirements

High School diploma or GED required.
1-3 years related work experience required.
Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.

Nice To Haves

Medical Admin Assistant Cert

Responsibilities

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
Takes appropriate actions to diffuse challenging situations.
Takes complete and accurate information from patients/callers.
Maintains patient confidentiality at all times.
Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures.
Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data.
Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
Obtains and enters referrals and collect co-pays.
Monitors and supports patients and visitors entering and leaving the practice.
Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
Maintains clean and welcoming physical environment of the reception area.
Maintains signage and clarity of information displayed in reception area.
Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through.
Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed.