Practice Administrator - Tulsa, OK

Integrative Emergency Services•Tulsa, OK

1d•Hybrid

About The Position

Integrative Emergency Services, LLC (“IES”) is seeking a Practice Administrator. This role provides operational support to Medical Directors and Emergency Room Physicians and APPs associated with our hospital partner(s). This role acts as the primary liaison and coordinator between IES Operations, the Provider Group, and Hospital administration. Current needs is to primarily provide on-site support to St. Francis Locations with primary work site in Tulsa, OK 74136 at main Hospital. Will assist other sites primarily remotely with occasional visits. Practice administrators are subject to support and/or travel to assist other sites based on organizational needs. IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

Requirements

Effective oral, written, and interpersonal communication skills
Strong organizational skills
Customer service orientation
Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Proficiency with MS Office applications
Detail oriented
Ability to use discretion appropriately and maintain confidentiality
Ability to read, write and speak English proficiently
High school diploma or GED
Minimum 2 years’ medical office management or related experience

Nice To Haves

Bachelor’s degree
6 months’ scheduling experience
Expertise with Microsoft Office Suite and other desktop systems

Responsibilities

Provide administrative support to the Emergency and/or other assigned departments to include the Medical Directors, Clinicians, and support staff.
Establish and maintain strong relations with Medical Directors, Hospital Administration, Managers, Clinicians, Nursing, PA and other IES personnel.
Assist leadership team with support on operational needs.
Communicate day-to-day operational issues with clinical leaders timely.
Facilitate connections with appropriate personnel for further assistance when required.
Ensure timely completion and maintenance of fair and adequate Clinician schedules including, but not limited to, importing into databases, and releasing to Clinicians.
Ensure all shifts are covered and resolve call outs in a timely manner.
Schedule and coordinate meetings, agendas, minutes, and calendars.
Answer and screen Clinician calls.
Participate in and organize education, social, and quality events as requested.
Maintain proper documentation including, but not limited to, assisting with writing Standard Operation Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level.
Maintain clinical and/or operations dashboards as requested.
Run and/or create reports as assigned which could include tracking and trending data.
Monitor and report metrics as assigned.
Assist with development and execution of operational strategies and planning activities.
Provide input and adhere to all processes.
Partners with IES departments including, but not limited to, Payroll, HR, Credentialing & Enrollment, and Recruiting on processes and/or requests.
Provide process inputs to other departments timely.
Ensure new hires are oriented, trained, and new hire checklist is completed.
Coordinate training/educational courses to include shadow/orientation shifts.