PPE Technical Support Specialist

Perseus Group, Constellation Software

6d • $72,000 - $88,000

About The Position

As a member of the PPE Technical Support team, the PPE Technical Support Specialist provides users of the Optimal Blue Product and Pricing Engine with excellent customer service, issue resolution and education/training on new product updates and enhancements. Please note, the candidate for this position must be willing to work 10am to 7pm CST, Monday through Friday.

Requirements

• Typically requires at least two (2) years of mortgage experience and/or demonstrated technical capabilities.
• Mortgage pricing and/or Secondary/lock desk experience and/or experience with Optimal Blue Product and Pricing engine preferred.
• Excellent customer service skills to include a proactive instead of reactive approach to issue resolution.
• Excellent verbal and written communication skills.
• Ability to follow established processes and procedures to resolve customer related issues.
• Ability to work 10am to 7pm CST, Monday through Friday.

Nice To Haves

• Mortgage pricing and/or Secondary/lock desk experience and/or experience with Optimal Blue Product and Pricing engine preferred.

Responsibilities

• Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls.
• Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue to ensuring issue resolution, timely responses to questions and overall system support.
• Track and identify business trends that could result in potential jeopardy of the customer account.
• Communicates business trends and/or operational issues or other information that may impact client satisfaction with the appropriate internal parties like sales or client success.
• Maintains ongoing knowledge of the system to ensure appropriate level of customer service and issue resolution.
• Plays a key role in the training of clients on enhancements, new systems, or procedures.
• Consults with senior peers on non-complex projects to learn through experience.
• Achieves satisfactory ratings for all performance metrics i.e. “Rules of the Road” or other communicated requirements.
• Ensures timely completion of assigned projects while performing day-to-day customer support.

Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
• The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed