Powerline Ops Specialist

RedSail Technologies•Shreveport, LA

11d•$36 - $38•Hybrid

About The Position

The PowerLine Operations Specialist serves as the point of contact for PowerLine switch customers, including both RedSail PMS support teams, non-RedSail PMS switch customers, processors, and other switches, ensuring high-quality service delivery.

Requirements

At least 7 years of experience in a customer support role
Strong knowledge of PMS systems, electronic transaction processing and PBM processes
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team in a fast-paced environment

Nice To Haves

Previous experience with a pharmacy switch or related role preferred
Familiarity with industry standards (NCPDP) and other regulatory requirements for the privacy and security of claims data

Responsibilities

Identifies and resolves transaction errors
Works closely with support staff and non-RedSail PMS customers and processors to resolve issues and improve transaction workflow
Provide training and technical support to stakeholders on use, troubleshooting, and best practices for electronic transaction processing
Maintains a working knowledge NCPDP and other relevant standards
Assists in developing and implementing solutions to resolve problems and prevent recurrence
Identifies areas for improvement in current support processes and procedures
Maintains comprehensive records of support activities including issue logs and service requests
Will become knowledgeable in and utilize diverse ERP systems across the RedSail base
Works closely with the NOC to troubleshoot and correct issues