Power Systems Oil & Gas Supervisor

Earn up to $3,000 SIGN-ON BONUS•Hobbs, NM

13d•$46 - $58

About The Position

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance Life and AD&D Insurance Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more. Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans. The Field Service Supervisor is responsible for the efficient operation of contract field service technicians and CA technicians. Field Service Supervisor shall also make recommendations to the Field Service Manager with respect to overall departmental activities in a manner that reflect the company’s vision of working as “One Professional Team” Pay Rate: $46.00 - $58.19 per hour Pay rate is dependent upon education & experience. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Oversees all assigned technician direct reports. Works closely with office staff to improve and maintain processes and procedures. Will work closely with office to efficiently open, close and invoice work orders. Works with Coordinators on PIP completion to meet Caterpillar standards. Oversees warranty work order preparation and completion from technicians. Technician Supervisors will be made available for their direct reports that are on call. Maintains and executes good housekeeping and safety in work areas. Supervisor will be first point of contact for accidents and will ensure all forms are filled out and submitted in a timely manner. Works closely with Coordinators on achieving CAT standards for on-time completion. Works with Fleet Department to ensure DOT/CDL compliance. Will work with Risk Management to ensure supervisor and direct reports have an updated tool inventory or have declined it. Supervisor will need to keep a current copy on hand as well. Collaborates with Parts Admin/ Parts Clerk to execute and fulfill back orders in a timely manner. Maintain meaningful relationship with internal and external customers. Assist coordinators with scheduling and dispatching technicians. Ensure purchase orders are received before scheduling service work. Act as first point of contact for customer disputes. Ensuring the highest possible customer satisfaction because of job quality, timing of invoice, correctness of invoice, etc. No surprises for our customers Ensuring the technicians have at least the minimum safety training, PPE, tooling, etc. for the job they are performing, and preferably extra safety training, PPE, tooling, etc. Creating technician development plans that are in alignment with the technicians’ goals and aspirations. Ensure the technician is working as efficiently as possible, i.e. making sure they have the correct tooling, the correct parts, etc. right when they need them. Basic understanding of the Caterpillar equipment line. Will work with the Service Manager on meeting or exceeding Service Excellence metrics. All other duties as assigned by manager.

Requirements

High School Diploma or GED
1+ Year’s Supervisory/Management experience
1+ Year’s Technical or Mechanical Experience
3+ Year’s Customer Service Experience
Basic Knowledge of Microsoft PowerPoint
Intermediate knowledge of Microsoft Word, and Outlook
Intermediate knowledge of CRM/Sales Link
Intermediate knowledge of Service Link/SIS Web
Advanced knowledge of DBS
Standing, walking, talking, sitting, use of hands & hearing
Sedentary work that includes lifting and/or moving objects up to 25 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic Knowledge of Microsoft PowerPoint
Intermediate knowledge of Microsoft Word, and Outlook
Intermediate knowledge of CRM/Sales Link
Intermediate knowledge of DSI/SIS Web/STW
Advanced knowledge of DBS

Responsibilities

Oversees all assigned technician direct reports.
Works closely with office staff to improve and maintain processes and procedures.
Will work closely with office to efficiently open, close and invoice work orders.
Works with Coordinators on PIP completion to meet Caterpillar standards.
Oversees warranty work order preparation and completion from technicians.
Technician Supervisors will be made available for their direct reports that are on call.
Maintains and executes good housekeeping and safety in work areas.
Supervisor will be first point of contact for accidents and will ensure all forms are filled out and submitted in a timely manner.
Works closely with Coordinators on achieving CAT standards for on-time completion.
Works with Fleet Department to ensure DOT/CDL compliance.
Will work with Risk Management to ensure supervisor and direct reports have an updated tool inventory or have declined it.
Supervisor will need to keep a current copy on hand as well.
Collaborates with Parts Admin/ Parts Clerk to execute and fulfill back orders in a timely manner.
Maintain meaningful relationship with internal and external customers.
Assist coordinators with scheduling and dispatching technicians.
Ensure purchase orders are received before scheduling service work.
Act as first point of contact for customer disputes.
Ensuring the highest possible customer satisfaction because of job quality, timing of invoice, correctness of invoice, etc.
Ensuring the technicians have at least the minimum safety training, PPE, tooling, etc. for the job they are performing, and preferably extra safety training, PPE, tooling, etc.
Creating technician development plans that are in alignment with the technicians’ goals and aspirations.
Ensure the technician is working as efficiently as possible, i.e. making sure they have the correct tooling, the correct parts, etc. right when they need them.
Basic understanding of the Caterpillar equipment line.
Will work with the Service Manager on meeting or exceeding Service Excellence metrics.
All other duties as assigned by manager.
Direct Reports: Field Service technicians assigned to supervisor.
Work closely with manager to complete timely performance reviews for direct reports.
Writing quality reviews for the technicians with the goal being no surprises and the reviews are completed on or before their due date.
Growing the service you are responsible for.
Leadership training and training on service financials, service excellence metrics, etc.
Assists manager in hiring and training Field Service Technicians.

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Supplemental life Insurance
Critical Illness + Accidental Insurance
ID WatchDog
discounted employee phone plans